SAP OPENTEXT EXPERT

Role:OpenText Technical Support & Configuration Specialist

Time shift: 9 to 6 (IST)

Mode: Remote Freelance

Overall Objectives of job:

We are looking for a skilled OpenText Technical Support & Configuration Specialist to support the implementation integration and ongoing maintenance of OpenText within our HR IT landscape including SAP SuccessFactors and SAP HCM. The ideal candidate will have expertise in OpenText solutions experience in HR document management and the ability to troubleshoot and configure the system to ensure seamless operation.

Duties and responsibilities:

Implementation & Integration: Support the deployment of OpenText for HR document management integrating it with SAP SuccessFactors and SAP HCM.

System Configuration: Configure OpenText solutions to meet business needs including workflows metadata permissions and document lifecycle management.

Technical Support & Troubleshooting: Provide 2nd and 3rd-level support analyze issues and work with vendors or internal teams to resolve technical problems.

Maintenance & Upgrades: Manage system updates patches and enhancements ensuring compliance with IT security and regulatory requirements.

User Training & Documentation: Develop training materials and support end-users by addressing technical queries and best practices.

Collaboration: Work closely with HR IT teams business stakeholders and external vendors to ensure optimal system performance and continuous improvement.

Compliance & Security: Ensure data security access control and compliance with GDPR and other relevant regulations.

Qualification Experience Technical and Functional Skills:

Must Have:

Experience: 3 years of experience in OpenText implementation configuration and support.

Technical Expertise: Hands-on experience with OpenText Content Server Extended ECM or similar OpenText modules.

HR Systems Knowledge: Understanding of SAP SuccessFactors SAP HCM and their document management integration.

SAP Integration: Experience with APIs Boomi SAP CPI or other middleware solutions is a plus.

Troubleshooting & Support: Strong analytical and problem-solving skills for resolving system issues.

Language Skills: Proficiency in English

Preferred:

Experience with cloud-based document management systems.

Understanding of HR business processes and compliance requirements.