SAP L2L3 Functional Support SME 10+ Years

Role :SAP L2/L3 Functional Support SME -10 Years

Company Name : WillWare Technologies

Work Model : Remote / Contract

Experience : 10 Years

Shift-based L2 support with 247 P1/P2

Job Description :

We are looking for an experienced SAP Application Support SME to provide L2/L3 functional and technical support for a critical SAP landscape. The SME will be responsible for resolving complex production issues managing P1/P2 escalations driving RCA and ensuring SLA compliance across SAP applications.

L2/L3 Functional Support

• Provide L2/L3 support for SAP SD/CS MM PP PM and FICO modules.
• Analyze and resolve complex production incidents and service requests.
• Troubleshoot business-process issues configuration problems master-data issues and integration failures.
• Act as an SME for escalated functional issues.
• Coordinate with business users L1 teams technical teams and vendors.

Technical Support

• Provide technical support and troubleshooting across ABAP Fiori Basis and SAP Security.
• Perform debugging and technical analysis for complex incidents.
• Coordinate with Basis development security and infrastructure teams for issue resolution.
• Support SAP jobs interfaces transports authorizations and system-related issues.

Cloud & Integration

• Support SAP BTP Cloud Connector interfaces APIs and integration-related issues.
• Troubleshoot SAP-to-SAP and SAP-to-non-SAP integrations.
• Provide support for SAP Cloud ALM monitoring and application lifecycle activities.
• Coordinate with integration and cloud teams for complex incidents.

Incident & Problem Management

• Handle P1/P2 escalations and ensure timely resolution within defined SLAs.
• Perform detailed Root Cause Analysis (RCA) for recurring and critical incidents.
• Drive Problem Management and identify permanent fixes.
• Participate in Change Management and release activities.
• Maintain knowledge articles support documentation and troubleshooting guides.

247 Support

• Provide shift-based L2 support for the SAP production environment.
• Participate in 247 P1/P2 escalation and on-call support.

• Strong experience in SAP Application Support / AMS / Production Support.
• Expertise in one or more SAP modules: SD CS MM PP PM FICO.
• Strong understanding of L2/L3 support processes.
• Experience handling P1/P2 incidents SLA RCA Incident and Problem Management.
• Exposure to ABAP Fiori Basis and Security.
• Knowledge of SAP BTP Cloud Connector Interfaces/Integration and Cloud ALM.
• Experience with SAP S/4HANA is preferred.
• Strong stakeholder and escalation-management skills.
• Experience working in 247 shift/on-call support environments.
• ITIL/Service Management knowledge or certification is preferred.

Required Skills:

SAP Application SupportSAP L2/L3 SupportSMESubject Matter Experts