SAP Business Analytics Support Specialist
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Job Summary
Roles & Responsibilities :
A SAP Business Analytics Support Consultant is responsible for ensuring the stable operation maintenance enhancement and support of SAP Business Analytics solutions.
Key Roles & Responsibilities
Provide Level 2/Level 3 support for SAP Business Analytics applications.
Analyze troubleshoot and resolve incidents within agreed SLAs.
Perform root cause analysis (RCA) for recurring issues and implement preventive measures.
Monitor system health batch jobs data loads and report availability.
Support SAP Analytics Cloud (SAC) SAP BW/4HANA and Powe BI reporting solutions.
Resolve report performance issues and data inconsistencies.
Validate report outputs against business requirements.
Monitor ETL/data loading processes.
Investigate data quality issues and coordinate with source system owners.
Ensure timely availability of business reports and dashboards.
Develop or support minor enhancements to reports and dashboards.
Perform unit testing integration testing and user acceptance testing (UAT) support.
Identify opportunities to improve report performance and query execution.
Optimize BW queries HANA views and data models.
Recommend automation to reduce manual support effort.
Monitor system utilization and recommend capacity improvements.
Support user authorization and role-related activities.
Monitor background jobs and interface failures.
Coordinate transports across Development QA and Production environments.
Support system upgrades and release activities.
Track KPIs such as SLA compliance first-time resolution backlog and customer satisfaction.
Participate in service review meetings and continuous improvement initiatives.
Maintain documentation SOPs and operational runbooks.
Identify repetitive support activities suitable for automation.
Leverage AI scripting or SAP BTP capabilities to improve operational efficiency.
Work closely with business stakeholders functional consultants developers infrastructure teams and partners
Support global teams across different time zones where required.
Qualifications :
Educational qualification:
B.E /
Experience :
5 to 9 years of experience
Mandatory/requires Skills :
SAP BW/4HANA / SAP BWSAC and SAP Datasphere
Preferred Skills :
Power BI Data Bricks and SQL EPM Cloud
Remote Work :
No
Employment Type :
Full-time
About Company
Bosch first started in Vietnam with a representative office in 1994. Bosch has its main office in Ho Chi Minh City, with branch offices in Hanoi and Da Nang, and a Powertrain Solutions plant in the Dong Nai province to manufacture pushbelt for continuously variable transmissions (CVT) ... View more
