SAP BASIS Operations Manager

Role Overview

We are seeking an experienced Service Chain Operations Manager with strong expertise in SAP Basis administration and IT service delivery. The ideal candidate will have a proven track record in managing SAP landscapes infrastructure operations incident problem and change management stakeholder engagement and service excellence across complex enterprise environments. The role requires a blend of technical expertise operational leadership and customer-facing service management capabilities to ensure high availability reliability and continuous improvement of SAP services.

Experience :  6 years - 9 years

Key Responsibilities

Service Delivery & Operations Management

• Own end-to-end service delivery across SAP and supporting technology landscapes including Cloud Network Firewall Operating Systems and Databases.
• Ensure service availability performance reliability and compliance with agreed SLAs and KPIs.
• Drive operational excellence through proactive monitoring governance and continual service improvement initiatives.
• Conduct regular operational and service review meetings with customers and internal stakeholders.
• Ensure adherence to operational processes compliance requirements and audit standards.

Incident Change & Problem Management

• Lead major incident management activities ensuring timely resolution of critical service disruptions.
• Act as the primary escalation and de-escalation point for delivery-related issues.
• Coordinate cross-functional teams (L1/L2/L3 support) to restore services and minimize business impact.
• Drive root cause analysis and collaborate with Problem Management teams to eliminate recurring issues.

• Manage and govern change implementation activities across SAP landscapes.
• Assess customer requirements operational risks and resource availability to ensure successful change execution.
• Ensure compliance with change management processes and best practices.

SAP Infrastructure & Technical Operations

• Oversee SAP Basis operations including upgrades patching system refreshes and performance optimization.
• Manage SAP environments such as S/4HANA ECC NetWeaver and associated databases (SAP HANA Oracle).
• Ensure system security high availability backup strategies disaster recovery readiness and business continuity.
• Support cloud and hybrid SAP landscapes across hyperscale platforms.

Stakeholder & Vendor Management

• Collaborate with customers internal teams and external vendors to ensure seamless service delivery.
• Manage customer expectations and build strong relationships through effective communication and governance.
• Drive alignment across SAP infrastructure cloud and business stakeholders.

Required Skills & Experience

• Experience in SAP Basis and IT Infrastructure Operations including leadership responsibilities.
• Strong knowledge of ITIL processes including Incident Problem Change and Service Level Management.
• Experience with ServiceNow JIRA and other ITSM tools.
• Excellent stakeholder management customer engagement and communication skills.
• Strong analytical troubleshooting and decision-making capabilities.
• Hands-on expertise in SAP Basis administration and SAP landscape management.
• Strong experience with SAP HANA and Oracle databases.
• Good understanding of Linux/Unix and Windows operating systems.

Additional Information :

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Remote Work :

No

Employment Type :

Full-time