SAP AMS Support SD Consultant
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Job Summary
Zensar is looking for an experienced SAP SD Consultant to support AMS (Application Management Services) engagements. The role involves L2/L3 production support incident/problem management minor enhancements and continuous improvement for global SAP SD landscapes in a 24x7 SLAdriven environment.
Responsibilities
- Provide L2/L3 SAP SD support for production issues
- Resolve incidents service requests and defects within agreed SLAs
- Perform root cause analysis (RCA) and implement permanent fixes
- Reduce recurring issues and stabilize SD processes
- Handle minor enhancements and configuration changes
- Prepare Functional Specifications (FS) and coordinate with ABAP teams
- Support release cycles transport management and regression testing
- Act as SD functional SPOC for AMS clients
- Interact with business users across regions (US/EU/APAC)
- Participate in AMS governance calls SLA reviews and reporting
- Perform unit testing integration testing and UAT support
- Maintain ticket documentation SOPs KT documents and knowledge base
- Support transition and knowledgetransfer activities
- Handle SD integration issues with:
- FI (Billing Revenue Credit Management)
- MM (ATP availability check intercompany flows)
- WM/EWM (delivery picking PGI)
- Monitor IDocs interfaces outputs and background jobs
Qualifications
- Strong handson experience in:
- Sales Order Management
- Pricing & Condition Technique
- Delivery Shipping & PGI
- Billing & Invoicing
- Returns Credit/Debit Memo processing
- Strong understanding of endtoend O2C (OrdertoCash) process
- 35 years in AMS / support projects
- Experience working in ITILbased SLAdriven environments
- Handson with ticketing tools (ServiceNow Remedy JIRA)
- Exposure to S/4HANA SD support
- Knowledge of global rollout / multicountry templates
- Basic awareness of Output Management (BRF Adobe Forms)
- SAP SD Certification (good to have)
- Strong client communication & stakeholder management
- Ability to work under highpressure AMS environments
- Excellent analytical troubleshooting and documentation skills
- Willingness to support shiftbased / global support model
- 95% SLA & KPI adherence
- Reduction in recurring incidents
- High CSAT (Customer Satisfaction Score)
- Complete auditready documentation
Required Experience:
Contract
About Company
At Zensar, we’re “experience-led everything”. We are committed to conceptualizing, designing, engineering, marketing, and managing digital solutions and experiences for over 130 leading enterprises. We are a company driven by a bold purpose: Together, we shape experiences for better f ... View more
