Salesforce Service Cloud

• 9-15 years of experience working on the Salesforce platform. Must be experienced inService Cloud along with Omni Channel Routing Debugging test cases.
• 5 years of hands-on experience with Salesforce Web Services APIs like SOAP and REST-based Web Service APIs the Bulk API and the Metadata API.
• 5 years of hands-on experience in Aura LWC and JavaScript programming.
• Experience building Salesforce integrations with 3rd party apps and AppExchange products.
• Experience working in highly available scalable and secure systems.
• Effectively communicate technical requirements/design work to engineers and non-technical requirements to the business side.
• Experienced in Salesforce deployment (CI/CD Jenkins) process.
• Comply with change management policies to ensure data integrity and system stability.
• Salesforce Service Cloud / Architect certifications.
• Expertise with data management: structured and unstructured DBs SQL and RDBMS technologies SOA design principles.

Mandatory skill set:

• Minimum 3-4 end-to-end implementations in Service Cloud
• Hands-on experience with Omni-Channel
• Techno - Functional exp.(80% admin 20% dev)
• Service Cloud and Salesforce Administrator certifications
• Business Analyst (BA)-level experience

Required Skills:

SalesforceOMNI