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Salesforce Contact Centre Specialist
Job Location:
Monthly Salary:
Posted:
8 September 2026 (10 days ago)
Posted:
Application Deadline:
6 December 2026
Application Deadline:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
APN Consulting Inc. is a progressive IT staffing and services company offering innovative business solutions to improve client business outcomes. We focus on high impact technology solutions in ServiceNow Fullstack Cloud & Data and AI / ML. Due to our globally expanding service offerings we are seeking top-talent to join our teams and grow with us.
Job Title: Salesforce Contact Centre Specialist
Experience: 45 years
Role Type: Salesforce/Contact Centre
Remote
Job Summary
We are looking for an experienced Salesforce Contact Centre Specialist with 45 years of hands-on experience in Salesforce Contact Centre solutions. The ideal candidate will have strong knowledge of Salesforce Service Cloud contact centre integrations and customer service processes.
Key Responsibilities
We are committed to fostering a diverse inclusive and equitable workplace where individuals from all backgrounds feel valued and empowered to contribute their unique perspectives. We strongly encourage applications from candidates of all genders races ethnicities abilities and experiences to join our team and help us build a culture of belonging.
Job Title: Salesforce Contact Centre Specialist
Experience: 45 years
Role Type: Salesforce/Contact Centre
Remote
Job Summary
We are looking for an experienced Salesforce Contact Centre Specialist with 45 years of hands-on experience in Salesforce Contact Centre solutions. The ideal candidate will have strong knowledge of Salesforce Service Cloud contact centre integrations and customer service processes.
Key Responsibilities
- Design configure and support Salesforce solutions for contact centre operations.
- Work with Salesforce Service Cloud and related customer service functionality.
- Configure case management Omni-Channel queues routing and service workflows.
- Integrate Salesforce with telephony/CTI and other contact centre platforms.
- Gather business requirements and translate them into scalable Salesforce solutions.
- Develop and maintain Salesforce Flows validation rules approval processes and automation.
- Troubleshoot production issues and provide timely technical support.
- Collaborate with business stakeholders developers administrators and integration teams.
- Participate in solution design testing deployment and post-production support.
- Prepare technical documentation and ensure adherence to Salesforce best practices.
- Monitor system performance and identify opportunities for process and service improvements.
- 45 years of experience working with Salesforce.
- Strong hands-on experience with Salesforce Service Cloud.
- Good understanding of Salesforce Contact Centre / Customer Service solutions.
- Experience with Omni-Channel Case Management CTI and call routing.
- Knowledge of Salesforce configuration and automation tools.
- Understanding of REST/SOAP APIs and system integrations.
- Experience working with Salesforce security profiles permission sets roles and sharing.
- Strong analytical troubleshooting and communication skills.
- Ability to work with cross-functional teams and business stakeholders.
We are committed to fostering a diverse inclusive and equitable workplace where individuals from all backgrounds feel valued and empowered to contribute their unique perspectives. We strongly encourage applications from candidates of all genders races ethnicities abilities and experiences to join our team and help us build a culture of belonging.
Required Experience:
IC
