Sales Associate
Job Summary
- Engage with customers through face-to-face phone and digital channels to promote and sell event tickets and packages.
- Provide detailed information about entertainment offerings including show schedules pricing seating options and special promotions.
- Utilize analytical thinking to identify customer preferences and recommend tailored event experiences.
- Manage client inquiries and reservations with accuracy and professionalism ensuring timely follow-up and resolution.
- Coordinate with event coordinators marketing teams and venue staff to ensure seamless client experiences.
- Maintain up-to-date knowledge of current and upcoming entertainment events promotions and policies.
- Handle customer complaints and feedback effectively turning challenges into positive experiences.
- Achieve individual and team sales targets through proactive outreach and relationship-building.
- Assist in maintaining sales records reporting performance metrics and contributing to sales strategy refinement.
- 13 years of experience in sales customer service or client-facing roles within the entertainment hospitality or retail industry.
- Proven verbal communication skills with the ability to interact confidently and empathetically with diverse audiences.
- Strong analytical thinking to interpret customer behaviour and optimize sales approaches.
- Demonstrated client handling expertise including managing expectations resolving issues and building rapport.
- Proficiency in client coordination including scheduling follow-ups and cross-functional collaboration.
- Basic proficiency in Microsoft Office or CRM tools (e.g. Salesforce Zoho) is a plus.
- Ability to thrive in a fast-paced high-volume environment with minimal supervision.
- Passion for entertainment live events and delivering memorable customer experiences.
Comprehensive Health Insurance: Your well-being is important to us; weve got your medical cover taken care of.
AI-Driven Environment: Work at the forefront of modern technology. You will get hands-on experience using cutting-edge AI tools and platforms that streamline workflows and keep you ahead of the industry curve.
A Launchpad for Freshers: We actively welcome fresh minds! If you are curious eager to learn and quick to adapt you will find a highly supportive ecosystem here designed to accelerate your professional growth.
Informal & Comfortable Dress Code: Leave the formal at home. We believe comfort breeds creativity and productivity so dress casually and authentically.
Vibrant Work Culture: Join a dynamic team in the entertainment and client relations space where fresh ideas are celebrated and collective growth is the priority.
Required Skills:
25 years of experience in Sales Business Development Account Management or Inside Sales with prior team handling experience. Proven track record of consistently achieving or exceeding revenue and sales targets. Excellent sales closing negotiation objection handling and consultative selling abilities. Experience in B2B Sales Business Development Influencer Marketing Media Sales Advertising Sales Brand Partnerships Talent Management or Event Sales is highly preferred. Strong active listening and problem-solving skills with the ability to understand client pain points and recommend the right solutions. Excellent verbal and written communication skills. Hands-on experience with CRM tools and sales pipeline management. Highly organized target-driven self-motivated and comfortable working in a fast-paced startup environment. Bachelors degree in Business Marketing or a related field is preferred.