Routing Switching Wireless SDWAN
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Job Summary
Role Purpose
The purpose of this role is to resolve high-priority incidents through advanced troubleshooting ensure SLA compliance analyse system performance trends and create mitigation measures by collaborating with internal and external stakeholders.
Areas of responsibility
Triaging and resolution of tickets-Provide resolution to high priority incident (P2) tickets performing advanced troubleshooting and root cause analysis to ensure timely closure.
SLA Monitoring-Ensure SLA compliance for assigned technology areas and ensure proactive escalation management.
Performance tuning and optimization-Analyse system performance data coordinate findings on system behaviour and support capacity planning initiatives to enhance overall system efficiency.
Perform system Improvements-Create mitigation measures to evaluate new tools or improvements by collaborating with technical teams.
Handling disaster recovery-Perform security assessments and recovery drills and implement necessary controls to ensure compliance with established security standards.
Reporting and stakeholder engagement-Participate in weekly and monthly service review meetings provide updates on performance and issues and support stakeholder communication to ensure transparency and service alignment.
Team Management-Collaborate with team members to resolve open tickets and service requests.
Knowledge base and continuous learning Contribute to updating SOPs knowledge articles and maintaining the knowledge repository for the purpose of future ticket resolution.
Network Admin Key responsibilities :
Knowledge on Cisco Routers layer 3 and layer 2 Switches configuration and administration
Experience in routing and switching
Knowledge and experience of WAN Optimization and SD-WAN Products Silver peak riverbed
Project infrastructure deployment involving in LAN WAN and SD WAN Technologies
Knowledge on Cisco IOS and Nexus devices
Knowledge on DELL networking products
Hands on experience in configuring and troubleshooting wireless controllers Cisco and Aruba products
Configuring and troubleshooting CISCOMODEL WLCs with CISCO 3800 and 9300 model access points
Working Knowledge on CISCO ISE
Work experience with Aruba clear pass for NAC troubleshooting
Knowledge on routing protocols BGP EIGRP OSPF
Knowledge on STP RSTP NHRP HSRP protocols
knowledge on configuring and troubleshooting DMVPN technology
Good understanding on MPLS IPsec technologies
Hands on experience in VPN technologies cisco any connect client VPN
Providing permanent remediation for affected endpoints in our network environment
Provide daily / weekly / monthly remediation reports to management
Documenting network issues related Incidents with in-depth event logs RCA and evidence
IOS / firmware upgrade in Cisco DELL network devices as and when required
Knowledge on monitoring tools like solar winds Logic monitor
Experience in SNOW ticketing tool
Provide weekly / monthly report on network related incidents project activities to client and management
Update SMTD document as and when there is a change / update in network environment
Troubleshooting of Incidents and Service tickets on network related issues
Implementing network related changes through Change tickets
Involving in daily / weekly / monthly Operations meeting with the management
Experience in handling clients from multiple countries
Excellent communication and written skills
Mandatory Skills: Network Data Admin. Experience: 5-8 Years. Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them we need people inspired by reinvention. Of yourself your career and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.About Company
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