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ROCHE
Job Location:
Monthly Salary:
Experience Required:
Posted:
17 October 2026 (3 days ago)
Posted:
Application Deadline:
14 January 2027
Application Deadline:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
Job Title: ROCHE
Summary
We are seeking a dedicated professional to join our IT Services division in a role focused on delivering high-quality support through international voice channels. This position is pivotal for maintaining client satisfaction and ensuring seamless operations within our French-speaking customer base. The ideal candidate will leverage strong communication abilities and problem-solving skills to resolve inquiries efficiently while adhering to strict process compliance standards. This opportunity is designed for immediate contributors ready to excel in a dynamic customer-centric environment.
Responsibilities
- Manage and resolve customer queries effectively through direct voice interactions.
- Provide exceptional customer service by addressing concerns with empathy and professionalism.
- Demonstrate superior verbal communication skills to facilitate clear and productive conversations.
- Analyze and solve complex issues to ensure timely and accurate resolutions.
- Strictly follow established operational procedures and compliance protocols.
- Utilize French language proficiency at a C1 level to handle specialized voice processes.
- Contribute to the smooth functioning of international support operations.
Requirements
Requirements:
- Minimum of one year of relevant work experience in customer service or support roles.
- Proficiency in the French language with C1 certification.
- Proven experience in international voice processes and customer-facing roles.
- Strong aptitude for problem-solving and query resolution.
- Excellent verbal communication capabilities.
- Commitment to maintaining process compliance and operational standards.
- Availability to join the team immediately.
Required Skills:
Verbal Communication Skills Customer Service Query Resolution Problem-Solving Process Compliance Immediate Joining French Language Proficiency (C1 Certified) French Voice Process International Voice Process Experience
Required Education:
Bachelors Degree (MBA Preferred)
