Reservation Executive Urgently Required at Delhi

Job Description: Reservation Executive

Role Summary

A reputed 5-star luxury resort in Nainital Uttarakhand is looking for an experienced and customer-focused Reservation Executive to be based at its corporate office in Kalkaji New Delhi.

The ideal candidate should have prior experience in the hotel or resort industry and possess excellent communication reservation handling customer service and coordination skills. The candidate will be responsible for handling reservation enquiries coordinating with guests and the resort team and ensuring a smooth booking experience.

Key Responsibilities

• Handle incoming reservation enquiries through phone email and other communication channels.
  
• Manage room reservations cancellations modifications and booking confirmations.
  
• Provide guests with accurate information regarding room categories rates packages availability and resort facilities.
  
• Coordinate with the resorts reservations/front office team to ensure accurate booking information.
  
• Follow up on enquiries and convert potential bookings into confirmed reservations.
  
• Maintain accurate reservation records and update booking details in the relevant system.
  
• Coordinate with guests regarding special requests arrival details preferences and other requirements.
  
• Handle guest queries professionally and ensure timely resolution of reservation-related concerns.
  
• Coordinate with the sales and operations teams for group bookings special events and other requirements.
  
• Maintain regular follow-up with prospective and existing customers to maximize occupancy and revenue.
  
• Ensure excellent customer service throughout the reservation process.
  

Candidate Requirements

• Graduate in Hotel Management Hospitality Management Tourism or any relevant discipline.
  
• Prior experience in a hotel resort or hospitality organization is required.
  
• Experience in handling hotel/resort reservations will be strongly preferred.
  
• Excellent verbal and written communication skills.
  
• Pleasant personality with a professional and customer-focused approach.
  
• Good knowledge of MS Office and basic computer applications.
  
• Strong coordination follow-up and interpersonal skills.
  
• Ability to handle multiple enquiries and reservations efficiently.
  
• Female experienced candidates will be preferred.
  
• Immediate joiners will be given preference.
  

Compensation & Benefits

• Salary: per month depending on experience and last drawn salary.
  
• Opportunity to work with a 5-star luxury hospitality property.
  
• Corporate office-based position in Kalkaji New Delhi.
  
• Professional growth and career development opportunities.
  

To Apply

Interested candidates may send their updated CV to with the subject line: "Application for Reservation Executive Kalkaji New Delhi"