Require an Operation manager in muhan,uttarakhand
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Job Summary
Core Operational Leadership
Departmental Oversight: Exercise full operational responsibility over all hotel departments working closely with HODs (Front Office Food & Beverage Housekeeping Security etc.) to ensure seamless day-to-day execution.
Daily Operations: Actively supervise daily Front Office and F&B workflows. Ensure all premises meet brand categories hygiene standards and service readiness.
Special Project Management: Take end-to-end operational ownership of the Mudhouse project campus.
Quality & Auditing: Perform regular physical inspections of guest rooms public areas and back-of-house stores to check cleanliness par-stock levels expiry staff grooming and overall ambiance.
Meetings & Reporting: Conduct daily/weekly operational meetings with HODs to review routine operations sales targets guest feedback service recoveries and staff matters. Document and circulate meeting minutes to the GM and top management.
Guest Experience & SOP Management
Guest Satisfaction: Drive a customer-first culture to maintain 100% guest satisfaction scores. Monitor customer feedback and oversee immediate service recovery protocols.
SOP Enforcement: Implement and strictly enforce Standard Operating Procedures across all departments consulting with the GM/Consultants when refinement is required.
Financial Commercial & Vendor Management
Commercial & Financial Planning: Partner with the GM/MD on annual budgeting monthly forecasting cost monitoring and overhead control to maximize organizational profitability.
Supply Chain & Inventory: Audit departmental indents store inventories accounts receivable and accounts payable.
Vendor Assessments: Coordinate with the Purchase Manager to negotiate with suppliers and deliver formal quarterly vendor performance evaluations to Head Office Purchase.
People Management & Team Development
Staff Development: Identify team learning needs lead HOD training sessions and foster staff career growth.
Feedback & Performance: Provide direct reports with regular constructive feedback through both formal reviews and informal catch-ups.
Education: Degree or Diploma in Hotel/Hospitality Management (or related field).
Experience: Minimum 7 years of progressive leadership experience in a 5-Star Hotel setting (e.g. as Deputy Manager Assistant Operations Manager or Hotel Manager).
Skills: Strong commercial awareness P&L insight revenue management skills budget/forecasting proficiency and excellent interpersonal abilities.
Technical: Proficient in MS Office Property Management Systems (PMS) and Revenue Management Systems.
Required Skills:
Bachelors degree in Business Administration Economics Statistics Finance or a related field. 25 years of relevant work experience in data analysis business analytics or a similar role. Proficiency in Microsoft Excel (advanced functions pivot tables VLOOKUP macros). Experience with data visualization tools such as Power BI Tableau or Google Data Studio. Strong understanding of statistical concepts and data interpretation. Excellent analytical problem-solving and critical thinking skills. Ability to work independently and manage multiple priorities in a fast-paced environment. Strong written and verbal communication skills with the ability to translate complex data into clear actionable insights. Familiarity with SQL for data querying and extraction is a plus. Willingness to learn and adapt to new tools processes and business challenges.
