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Remedy Application Support Engineer
Job Location:
Monthly Salary:
Posted:
8 September 2026 (14 hours ago)
Posted:
Application Deadline:
6 December 2026
Application Deadline:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
APN Consulting Inc. is a progressive IT staffing and services company offering innovative business solutions to improve client business outcomes. We focus on high impact technology solutions in ServiceNow Fullstack Cloud & Data and AI / ML. Due to our globally expanding service offerings we are seeking top-talent to join our teams and grow with us.
Title- Remedy Application Support Engineer
Location- Remote
Duration- Contract
Key Responsibilities
We are committed to fostering a diverse inclusive and equitable workplace where individuals from all backgrounds feel valued and empowered to contribute their unique perspectives. We strongly encourage applications from candidates of all genders races ethnicities abilities and experiences to join our team and help us build a culture of belonging.
Title- Remedy Application Support Engineer
Location- Remote
Duration- Contract
Key Responsibilities
- Manage and administer Remedy servers and mid-tier components including AR Server and Email Engine configurations.
- Perform bug fixes minor enhancements and workflow changes to Remedy applications.
- Execute Remedy data and code migrations/deployments.
- Perform Remedy Server and Application patching.
- Provide Linux operations and support.
- Leverage Oracle DB knowledge to review troubleshoot and analyze AR System and DB logs.
- Debug Remedy issues using log analysis.
- Perform performance tuning of App/Web Servers.
- Understand and support the integration of Remedy with 3rd party tools and Web Services.
- Participate in the development and deployment of new code from development to production.
- Perform Remedy administration tasks including user training and guidance to developers/administrators.
- Collaborate with peripheral teams providing integration support.
- Strong expertise in Remedy administration and development.
- Proficiency in Linux and Oracle Database administration.
- Experience with server and application performance tuning.
- Excellent troubleshooting and problem-solving skills.
- Strong understanding of ITIL best practices.
- Ability to work independently and as part of a team.
- Nice to have BMC Software Certifications (RSP RAC)
- Provide Level 2 and Level 3 support for the Remedy (if specifically required in coordination with the Remedy Architect)
- Respond to and resolve all customer technical issues (via phone e-mail and web)
- Work with the Operations Team on customer escalations and help those fixing issues
- Maintain clear and concise ticket documentation with all required data and fields
- Escalate service requests and issues appropriately to other teams as and when required
- Work within defined procedures and practices while providing independent support
- Generate Knowledge Base entries (if specifically asked to generate or assist with)
- Provide Weekend support as and when required for Critical Priority 1 tickets
- Work diligently and closely with the Remedy Architect to provide great customer experience.
We are committed to fostering a diverse inclusive and equitable workplace where individuals from all backgrounds feel valued and empowered to contribute their unique perspectives. We strongly encourage applications from candidates of all genders races ethnicities abilities and experiences to join our team and help us build a culture of belonging.
Required Experience:
IC
