Release & Defect Process Coordinator

At Alstom we understand transport networks and what moves people. From high-speed trains metros monorails and trams to turnkey systems services infrastructure signalling and digital mobility we offer our diverse customers the broadest portfolio in the industry. Every day 80000 colleagues lead the way to greener and smarter mobility worldwide connecting cities as we reduce carbon and replace cars.

Could you be the full-time Defect Release and Change Coordinator in Bangalore were looking for

Role Overview

The Release and Defect Coordinator is responsible for ensuring smooth execution of releases and effective management of the defect lifecycle across multiple streams. This role serves as the central point of coordination between QA Development Business and Change Management teams ensuring high-quality releases efficient defect resolution and strict adherence to organizational processes.

Key Responsibilities

Defect Management

• Oversee and manage the complete defect lifecycle from identification logging triaging resolution and closure.
• Collaborate with QA Development and Business teams to drive defect triage sessions prioritize issues and ensure timely resolution.
• Track analyze and report defect metrics trends and KPIs to stakeholders.
• Facilitate root cause analysis (RCA) and promote continuous improvement initiatives to reduce recurring issues.

Release Management

• Plan coordinate and execute software releases across development QA UAT pre-production and production environments.
• Ensure release readiness by validating deployment plans rollback strategies environment availability and stakeholder sign-offs.
• Maintain publish and communicate release schedules and calendars to all impacted teams.
• Conduct post-release reviews capture lessons learned and integrate feedback for future release cycles.

Change Management

• Ensure all changes comply with the defined Change Management process and organizational governance requirements.
• Review and assess change requests for impact risk dependencies and overall readiness.
• Coordinate with the Change Advisory Board (CAB) and ensure all necessary documentation approvals and evidence are in place.
• Monitor change implementation and ensure proper closure and reporting.

Collaboration & Governance

• Lead and drive process adoption programs ensuring 100% compliance across all participating teams.
• Maintain update and periodically review process documentation in alignment with QMS (Quality Management System) standards.
• Act as the primary point of contact for all matters related to defects releases and changes.
• Lead defect triage calls release planning sessions and war-room discussions during critical incidents or high-severity outages.

Required Skills & Qualifications

• 7 years of IT experience with a minimum of 5 years in Release Management Defect Management or Change Management roles.
• Strong stakeholder and program management capabilities with experience handling cross-functional teams.
• In-depth understanding of Change Management processes industry-standard practices and related tooling.
• Hands-on experience with ServiceNow for change incident and problem tracking.
• Good familiarity with SDLC Agile and DevOps methodologies.
• Excellent communication coordination analytical thinking and problemsolving skills.
• Ability to work under pressure during critical releases or incidents.

Preferred Qualifications (Optional)

• ITIL certification (Foundation or higher).
• Experience working in large-scale multi-vendor environments.

Important to note

As a global business were an equal-opportunity employer that celebrates diversity across the 63 countries we operate in. Were committed to creating an inclusive workplace for everyone.