Regional Head Sales Retail

Job Purpose

The Sales Head Retail will lead the business for PAN India driving revenue growth market penetration and profitability across Birla Pivots retail segment. The role is responsible for shaping and executing the national-level business strategy across multiple categories to deliver both top-line and bottom-line growth. The position demands a digital first approach multi category experience stakeholder management working closely with dealers influencers. The Sales Head will also ensure compliance with all national-level legal operational and administrative requirements maintaining the highest standards of governance. A key aspect of the role is team leadership building mentoring and empowering a high performance team to achieve sales service and operational goals. The incumbent will develop tactical and strategic plans for PAN India aligning them with Birla Pivots national retail objectives while constantly innovating to increase market share enhance dealer satisfaction and drive adoption of digital tools for business growth.

Key Accountabilities & Support Actions

Business Growth & Revenue Delivery
Own and deliver the region P&L covering both private label categories and traded materials.

Achieve revenue and margin targets through a strong dealer network influencer engagement and retail activations.

Drive trading business along with private label growth across tiles bath ware plywood and other categories.

Plan and execute monthly schemes dealer engagement programs and targeted promotions to maximize demand.

Channel & Dealer Management

Build and strengthen relationships with dealers retailers contractors and influencers to ensure sustained transactions.

Increase dealer productivity and wallet share through multi-category dealing digital order enablement and adoption of Birla Pivots platforms.

Ensure timely resolution of dealer/customer issues to maintain high satisfaction and loyalty.

Logistics Fulfilment & Supply Chain

Build logistics and supply chain network along with the central logistics team for PAN India and categories being served.

Maintain compliance with all national-level operational and administrative regulations.

Market Development & Strategy

Identify market gaps and growth opportunities through data analysis and market mapping.

Support new market entry and expansion plans within the regions.

Increase penetration in existing markets through targeted sales drives and influencer activations.

Program Management & Operations Excellence

Drive digitization in the pre-order and order fulfilment process enhancing dealer self-service and reducing manual intervention.

Collaborate with cross-functional teams (Tech Product Category Finance) to ensure seamless execution of retail initiatives.

Monitor key operational KPIs ensuring continuous process improvement.

Team Leadership & People Development

Build mentor and retain a high-performance regional teams across sales operations and support functions.

Set clear goals track performance through defined KPIs and foster a culture of accountability and achievement.

Qualifications & Skills

Educational Qualification: MBA with 10 years of relevant experience in Retail Building

Materials preferably from tiles bathware or wood industry.

Strong P&L management and business acumen.

Proven ability in dealer relationship management and sales channel growth.

Experience in logistics and supply chain planning.

Strong leadership and team management skills.

Excellent communication negotiation and networking abilities.

Ability to translate strategy into actionable execution plans.

Required Experience:

Manager