Regional FCU Manager (Indore)

Monetary Savings

1. Hit Rate in %age (Basis S&S and Hunter) (Sample to Hit Ratio)
2. Fraud Savings in Amount i.e. Loan Amount (Basis S&S and Hunter and Saving from Market Alert and Multiple Funding)
3. Cost Efficiency & Savings - Improvement in Processing & Cost reduction.

Internal Control & Process

1. Enhancements / Innovations / Changes suggested / implemented - Initiatives - New Process changes Automation System
2. Department Audit & Regulatory Compliances (Internal Audit Score & Open Items)
3. MIS & Reporting
4. Fraud Investigation & Preparing report / Risk Loss Events & Co-ordination with Legal Team / Law Enforcement Agencies. 3rd Party External Frauds.

Process Efficiency

1. Team Productivity - % of Files Sampled
2. RCU Vendor Management
3. TAT (Sampling & Screening S&S & Hunter)

People Management

1. Learning & Development and Team Management - Self Training (4) & Vendor staff Training (1 Visit / HY/ Vendor at Vendor Premises) Agency collaboration Team Engagement Collaboration with internal Stakeholders - Annual 12 Monthly Meetings
2. Attrition in Number