R&D Service Engineer

R&D Service Engineer

Join our global Level 3 (L3) Technical Support organization and serve as a key database expert helping resolve complex business-critical issues in large-scale healthcare production environments.

Your role:

• Provide advanced Oracle database support for critical customer escalations and complex production incidents acting as the highest level of database expertise within Support.
• Troubleshoot database performance availability and configuration issues using tools such as Automatic Workload Repository (AWR) Active Session History (ASH) SQL traces execution plans and database performance statistics.
• Lead deep root cause analysis for recurring and high-impact database incidents partnering closely with Research & Development (R&D) Product infrastructure and engineering teams to drive resolution.
• Support major customer activities including upgrades migrations failovers go-lives and other business-critical events while participating in a 24x7 on-call rotation.
• Contribute to long-term support excellence by developing troubleshooting tools documenting best practices and mentoring other L3 engineers.

Youre the right fit if:

• Youve acquired strong 7-10 yrs hands-on experience with Oracle Enterprise Database: Oracle 19c and older Oracle versions
• Your skills include SQL and PL/SQL development database performance tuning and advanced troubleshooting using AWR ASH SQL Trace execution plans and Oracle dynamic performance views.
• You have a strong understanding of database architecture including sessions locking memory management storage connectivity and performance optimization.
• Strong understanding of Infrastructure on which Oracle is installed and relying: Storage Networking Virtualization Operating Systems
• Youre an analytical problem solver with experience handling critical production incidents customer escalations and cross-functional investigations spanning database application operating system storage and network layers.
• Youre comfortable working independently making technical decisions under pressure collaborating across global teams and participating in a 24x7 on-call rotation.
• Preferred: Experience with Oracle Real Application Clusters (RAC) Data Guard backup and recovery disaster recovery Windows Server environments healthcare applications high-availability infrastructure or automation using PowerShell SQL or Python

How we work together
We believe that we are better together than apart. For our office-based teams this means working in-person at least 3 days per week. Onsite roles require full-time presence in the companys facilities. Field roles are most effectively done outside of the companys main facilities generally at the customers or suppliers locations.

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About Philips
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If youre interested in this role and have many but not all of the experiences needed we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our culture of impact with care.