Quality Catalog

About Client:

A leading BPO Organization

Job Title: Team Lead Catalog Quality

Job Summary

We are seeking a detail-oriented and experienced Team Lead Catalog Quality to oversee the accuracy completeness and consistency of product catalog data. The ideal candidate will lead a team responsible for catalog auditing data integrity checks process improvements and ensuring customer-facing information meets brand and quality standards.

Key Responsibilities:

• Team Management:
• Lead mentor and manage a team of catalog quality analysts or associates.
• Assign daily tasks monitor performance and provide regular feedback.
• Conduct regular training sessions to ensure quality standards are maintained.
• Catalog Quality Assurance:
• Ensure all products listed on the platform meet internal quality guidelines (titles descriptions attributes images pricing categorization etc.).
• Drive and monitor catalog audits to identify and correct errors or inconsistencies.
• Establish SOPs and QC processes to maintain and improve catalog accuracy.
• Stakeholder Collaboration:
• Work closely with catalog content merchandising product and tech teams to fix catalog issues and optimize listings.
• Act as a bridge between the catalog operations team and internal departments to resolve catalog-related queries.
• Reporting & Analysis:
• Track catalog KPIs (error rate turnaround time SLA adherence).
• Generate reports on quality trends root cause analysis and improvement plans.
• Drive automation and process improvements to reduce manual errors.

Experience: 5Yrs

Work Mode: WFO (9-6pm)

Work Location: Chennai.