QA & Testing Associate Analyst Cigna Healthcare

QA & Testing Associate Analyst Accessibility Testing

Band 2

About Cigna:

Cigna exists to improve lives. With 74000 employees worldwide supporting Cigna Express Scripts and affiliate customers we aim to make health services more affordable and accessible to millions.

As part of our international growth strategy we are driving a multi-year effort to deliver a consistent digital strategy for international markets.

The Position:

We are looking for a QA & Testing Associate Analyst to support accessibility testing for digital applications by validating user journeys identifying accessibility barriers and collaborating with Product Design Development and Quality Engineering teams to improve inclusive user experiences.

Main Duties / Responsibilities:

• Support accessibility test planning scenario preparation execution evidence capture status reporting and closure activities.
• Validate key web and mobile user journeys using keyboard navigation screen readers zoom colour contrast checks and other relevant assistive-technology methods.
• Identify accessibility barriers related to focus order labels headings reading order forms errors buttons links navigation content visibility and screen-reader interaction.
• Use accessibility tools where applicable review findings and perform basic manual validation with guidance when needed.
• Log clear defects with steps evidence actual and expected results assistive-technology context and user impact.
• Participate in defect triage retesting regression testing Agile ceremonies and release-readiness discussions.
• Maintain test cases checklists trackers evidence risks blockers and learning documentation as required.

Required Skills and Experience:

• Bachelors degree or equivalent education certification training or practical exposure in IT Software Testing Digital Accessibility Assistive Technology or a related area.
• Training or hands-on exposure in accessibility testing software QA assistive technologies or inclusive digital usage.
• Foundational understanding of accessibility concepts WCAG/POUR principles and common digital barriers experienced by users with disabilities.
• Basic familiarity with screen readers or assistive technologies such as NVDA JAWS VoiceOver TalkBack magnification voice access or keyboard-only navigation.
• Ability to observe document and communicate accessibility findings clearly with steps evidence expected behaviour and user impact.
• Basic knowledge of STLC defect lifecycle test execution retesting regression testing and Agile ways of working.
• Good observation communication collaboration and learning mindset with openness to follow defined processes ask for clarification and apply feedback.

Desirable Skills and Experience:

• Exposure to accessibility tools such as Evinced BrowserStack axe Accessibility Insights Lighthouse WAVE or equivalent tools.
• Awareness of HTML ARIA mobile accessibility accessible documents or automation-assisted accessibility checks.
• Healthcare insurance finance claims member provider or servicing-domain awareness.
• IAAP ISTQB or equivalent accessibility/testing certification or learning progress is desirable.

Equal Employment Opportunity

Qualified applicants will be considered without regard to race colour age disability sex childbirth (including pregnancy) or related medical conditions including but not limited to lactation sexual orientation gender identity or expression veteran or military status religion national origin ancestry marital or familial status genetic information status with regard to public assistance citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

About The Cigna Group