QA Lead – AI Voice Bot Quality Assurance

Job Title: QA Lead AI Voice Bot Q

Experience: 10 Years

Location: Hyderabad India

Employment Type: Full-time

Role Summary:
We are seeking an experienced and detail-oriented Testing Lead to lead quality assurance initiatives for AI-powered voice bot solutions. The ideal candidate will have 10 years of experience in software development application support and testing with strong expertise in functional validation automation and AI-driven testing Testing Lead will be responsible for generating detailed test cases based on Business Documents (BDs) collaborating closely with Operations and Product teams and leading a team of 2 QA Engineers. This role will also focus on building AI-based test bots to automate testing of voice bots and validate business functionality conversational flows and customer experience.

Key Responsibilities:
Test Planning & Quality Assurance
Analyze Business Documents (BDs) functional requirements and business
workflows to create detailed test cases test scenarios and test plans.
Define and execute end-to-end QA strategies for AI voice bot platforms.
Ensure complete testing coverage for:
o Functional testing
o Regression testing
o Integration testing
o User acceptance testing
o Conversational AI testing
o Business workflow validation
Validate voice bot intents responses escalation flows APIs and backend
integrations.

Collaboration & Stakeholder Management
Work closely with:
o Operations teams to understand business processes and customer
interaction scenarios.
o Product teams to validate requirements and acceptance criteria.
o Development teams to track and resolve defects.
Participate in requirement gathering sessions sprint planning release reviews and
production support discussions.

Team Leadership:
Lead and mentor a team of 2 QA Engineers.
Assign testing activities review test deliverables and ensure adherence to QA
standards.
Drive continuous improvement in testing processes automation and reporting
practices.

AI Automation & Voice Bot Testing:
Design and develop AI-driven testing bots for automated validation of voice bot
functionality.
Build automated frameworks to test:
o Conversational flows
o Intent recognition
o Response accuracy
o Business logic validation
o Error handling and escalation scenarios
Improve automation coverage and reduce manual testing effort through innovative
QA solutions.

Production Support & Quality Monitoring:
Support production deployments and post-release validations.
Analyze production issues and coordinate with support and development teams for
resolution.
Monitor quality metrics defect trends and release readiness.

Required Qualifications:
10 years of experience in Software Development Application Support and Testing.
Strong expertise in QA methodologies test strategy creation and defect
management.
Experience creating test cases from Business Documents (BDs) and functional
requirements.
Experience testing AI Voice Bots Chatbots IVR systems or Conversational AI
platforms.
Strong experience with automation testing frameworks and AI-based testing
approaches.
Hands-on experience with API testing integration testing and regression testing.
Experience leading QA teams and managing testing deliverables.
Strong analytical communication and stakeholder management skills.
Experience working in Agile/Scrum environments.

Preferred Skills:
Experience with Conversational AI platforms such as Dialogflow Amazon Lex
Microsoft Bot Framework or similar.
Knowledge of NLP speech-to-text and voice recognition testing.
Experience with automation tools such as Selenium Cypress Playwright or
custom AI automation frameworks.
Exposure to cloud platforms and CI/CD pipelines.

Team Structure:
Reporting To: QA Manager / Engineering Manager
Team Size: 2 QA Engineers

Success Metrics:
High-quality production releases with minimal defects.
Increased automation coverage for voice bot testing.
Faster test execution cycles through AI-based automation.
Strong collaboration with Product and Operations teams.
Improved voice bot accuracy and customer experience.