PSOC Monitoring Analyst

Reporting to the Manager of Monitoring Global this role focuses on frontline alert triage incident support and continuous improvement of our monitoring processes. We are looking for a solid background in API and cybersecurity experience with either embedded vehicle exposure or a strong aptitude to learn.You will partner across cloud vehicle and enterprise teams to help ensure rapid effective problem resolution for connected vehicles and the cloud services that power them.

• Operational Monitoring and Incident Response: Perform daily PSOC alert triage and support incident coordination containment remediation recovery and closure.
• Cloud & Embedded Investigation and Resolution: Support investigations of security events across cloud application stacks and embedded vehicle architectures using available logging and telemetry.
• Global Coverage Contribution: Contribute to Fords follow-the-sun operating model executing shift handoffs and sustaining continuous worldwide coverage.
• Operational Improvement and Feedback Loop: Surface operational friction points and provide feedback to help improve detection logic tooling and response workflows.
• Cross-Functional Partnership: Collaborate closely with the Cyber Incident Response Team (CIRT) Product Development and Enterprise IT to execute response playbooks and coordinate complex mitigations.

• Bachelors degree in Computer Science Cybersecurity or Engineering or related field.
• 2 years in cybersecurity security operations or a related technical field.
• Working understanding of incident response lifecycles escalation and incident management practices.
• Experience with API security and exposure to cloud security operations on one or more major cloud platforms including logging monitoring identity and response workflows.
• Embedded vehicle cybersecurity exposure or a demonstrated aptitude and eagerness to learn.
• Ability to work effectively in a fast paced 24x7 operations environment including shift-based coverage.
• Clear written and verbal communication for documenting incidents and coordinating with technical teams.