Project Coordinator

Key Responsibilities

Project Planning & Timeline Management

• Act as the single point of contact (SPOC) for assigned projects throughout the lifecycle from kick-off call to handover.
• Prepare and proactively maintain Project Plans in the project management tool (e.g. MS Planner) in coordination with the Technical Project Team and customer capturing tasks owners effort and timelines.
• Drive projects to stay within the agreed delivery timeline tracking milestones dependencies and completion status with trackers kept updated in real time.

Stakeholder Management & Status Reporting

• Share regular project status reports with the respective stakeholders including after every key meeting or decision point.
• Circulate Minutes of Meeting capturing decisions action items and owners and follow up to closure.
• Maintain proactive clear communication with customers and internal teams (Technical Sales PreSales Operations Support) to keep everyone aligned.

Scope Risk & Escalation Management

• Proactively identify and flag timeline lapses risks and blockers to the Project Lead before they become escalations.
• Call out and formally report any scope creep or deviation in the proposed solution in coordination with the Customer Technical and Sales teams.
• Own and track project-level escalations to resolution following the correct escalation matrix and communication path.

Project Onboarding Handover & Transition

• Own the project onboarding process end to end - collect all required onboarding data from the Sales/Account Management team and follow the standard onboarding process for every assigned project.
• Conduct the project kick-off call with onboarding and subsequent project activities commencing immediately thereafter.
• Conduct formal handover sessions for large projects and prepare handover documentation (solution overview resource details support scope contacts and escalation matrix).
• Ensure a smooth transition into the Support team immediately after handover for customers who have opted for support with all relevant details formally handed over.

Process Adherence & Documentation

• Ensure consistent use of the proper project management tools and processes across all assigned projects.
• Maintain complete up-to-date internal project documentation and help standardize and communicate the onboarding-to-handover process to the PreSales Sales and BizOps teams.

Required Qualifications & Skills

• Bachelor's degree in IT Engineering Business or a related field.
• 2-4 years of experience in project coordination or project management preferably in IT / cloud services delivery.
• Working familiarity with cloud and Microsoft technologies (Azure Microsoft 365 AWS) is a strong advantage.
• Hands-on proficiency with project management/tracking tools (MS Planner or equivalent) and Microsoft 365 (Outlook Teams Excel SharePoint).
• Excellent written and verbal communication skills for status reporting MoMs and customer-facing correspondence.
• Highly organised and detail-oriented able to manage multiple concurrent projects deadlines and stakeholders.
• Strong sense of ownership proactiveness and follow-through in flagging risks and driving projects to closure.

Preferred / Nice to Have

• A recognised project management certification (e.g. PMP PRINCE2 CAPM or Agile/Scrum) or willingness to obtain one.
• Experience managing cloud infrastructure or migration projects (Azure/AWS/M365).
• Familiarity with SLAs escalation matrices and support-transition processes.

Reporting & Performance

The Project Coordinator / Associate Project Manager reports to the Project Lead and works closely with the Technical Sales PreSales Operations and Support teams. This role sits within the Project Management function of the team. Performance will be measured against the Key Result Areas (KRA) defined for the role covering Project Planning & Timeline Management Stakeholder Management & Status Reporting Scope/Risk & Escalation Management Project Onboarding/Handover & Transition and Process Adherence & Documentation.