Program Manager Infrastructure Services

About Persistent

We are an AI-led platform-driven Digital Engineering and Enterprise Modernization partner combining deep technical expertise and industry experience to help our clients anticipate whats next. Our offerings and proven solutions create a unique competitive advantage for our clients by giving them the power to see beyond and rise above. We work with many industry-leading organizations across the world including 20 Fortune 50 companies and 4 of the 5 top banks in both the US and India and numerous innovators across the healthcare ecosystem.

Our disruptors mindset commitment to client success and agility to thrive in the dynamic environment have enabled us to sustain our growth momentum. Persistent has been recognized across top industry platforms for innovation leadership and inclusion. We reported $1654.4M FY26 revenue with 17.4% Y-o-Y growth. We have delivered 24sequential quarters of growth with $436.0M in Q4 FY26 revenue up 3.2% Q-o-Q and 16.2% Y-o-Y growth. Our 27500global team members located in 18 countries have been instrumental in helping the market leaders transform their industries. We have been recognized as theFastest Growing IT Services Brand Globally in the 2026 Brand Finance IT Services 25 Report. We named a Leader in theEverest Group Private Equity (PE) Services PEAK MatrixAssessment 2026andSoftware Product Engineering PEAK MatrixAssessment 2026.

About Position:

We are seeking an experienced Program Manager - Infrastructure Services to lead large-scale infrastructure delivery programs managed services engagements and strategic technology initiatives. The ideal candidate will possess deep expertise in infrastructure operations service delivery stakeholder management vendor governance and program execution. This role requires a seasoned leader capable of managing complex multi-customer portfolios driving operational excellence overseeing large delivery teams and ensuring successful execution of programs aligned with business objectives and customer expectations.

• Role: Program Manager - Infrastructure Services
• Location: Bengaluru
• Experience: 15 to 20 Years
• Job Type: Full-Time Employment

What Youll Do:

• Lead large-scale infrastructure programs and managed services engagements across multiple customers.
• Interface with executive leadership IT management teams business stakeholders and end users to define business operational and financial requirements.
• Analyze existing business and operational processes to identify efficiency improvements and transformation opportunities.
• Develop and implement program governance standards frameworks and best practices across projects.
• Manage multiple managed service vendors and ensure adherence to contractual obligations SLAs and quality metrics.
• Define project scope objectives delivery approaches and success criteria in collaboration with stakeholders.
• Manage technology portfolios aligned with organizational business goals and strategic priorities.
• Ensure projects are delivered on time within scope budget and quality expectations.
• Create and maintain project plans budgets status reports risk registers and issue logs.
• Manage project changes dependencies schedules and resource allocation activities.
• Escalate project risks issues and critical decisions to executive management and governance boards when required.
• Drive effective risk identification mitigation planning tracking and communication.
• Oversee project documentation contracts vendor agreements and governance processes.
• Lead large transition programs and infrastructure transformation initiatives.
• Support business growth initiatives and collaborate with sales and vertical teams for infrastructure opportunities.
• Participate in solution development estimation pricing proposal preparation and customer presentations.
• Monitor service delivery performance and drive continuous service improvement initiatives.
• Ensure adherence to ITIL processes and operational best practices.
• Drive operational excellence through KPI SLA and performance management.
• Lead cross-functional teams across infrastructure security networking storage and data center domains.
• Provide executive-level reporting and strategic insights to leadership teams.
• Foster collaboration innovation and delivery excellence across the organization.

Expertise Youll Bring:

• 15 to 20 years of overall experience in Infrastructure Services Technology Delivery and Program Management.
• Minimum 14 years of progressive leadership experience managing large-scale delivery organizations.
• Proven experience managing teams of 60-100 professionals across infrastructure and operations functions.
• Strong expertise in Data Center Storage Networking Security and Infrastructure Technologies.
• Deep understanding of ITIL processes service management frameworks and operational governance.
• Demonstrated success managing multi-customer infrastructure portfolios and managed services engagements.
• Experience delivering large fixed-cost programs transformation initiatives and complex transitions.
• Strong business acumen with understanding of revenue management gross margins invoicing and financial governance.
• Experience managing vendor ecosystems third-party service providers and strategic partnerships.
• Ability to drive cross-selling initiatives and collaborate with business units to grow infrastructure business.
• Strong experience in solution design effort estimation commercials and proposal management.
• Proven leadership in building high-performing teams and developing future delivery leaders.
• Strong operational management capabilities with focus on efficiency quality and continuous improvement.
• Experience managing executive stakeholders and customer relationships.
• Excellent negotiation conflict resolution and stakeholder management skills.
• Strong analytical decision-making and problem-solving abilities.
• Experience establishing governance models delivery frameworks and reporting structures.
• Ability to operate effectively in high-pressure fast-paced delivery environments.
• Strong communication presentation and leadership capabilities.
• Growth mindset with a strong focus on innovation business value and customer success.

Benefits:

• Competitive salary and benefits package
• Culture focused on talent development with quarterly growth opportunities and company-sponsored higher education and certifications
• Opportunity to work with cutting-edge technologies
• Employee engagement initiatives such as project parties flexible work hours and Long Service awards
• Annual health check-ups
• Insurance coverage: group term life personal accident and Mediclaim hospitalization for self spouse two children and parents

Values-Driven People-Centric & Inclusive Work Environment:

Persistent is dedicated to fostering diversity and inclusion in the workplace. We invite applications from all qualified individuals including those with disabilities and regardless of gender or gender preference. We welcome diverse candidates from all backgrounds.

• We support hybrid work and flexible hours to fit diverse lifestyles.
• Our office is accessibility-friendly with ergonomic setups and assistive technologies to support employees with physical disabilities.
• If you are a person with disabilities and have specific requirements please inform us during the application process or at any time during your employment

Lets unleash your full potential at Persistent- is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind.