Program Manager II, SSD

The L5 Program Manager at Amazon SSD network is responsible for strategically planning leading and executing small to medium-scale projects and programs that drive operational excellence across Amazons fast delivery network. This role focuses on managing selections scaling initiatives and ensuring seamless execution of key programs that impact customer experience speed and operational efficiency.

Key job responsibilities
Program Execution & Delivery

Own and manage lifecycle activities for 2-3 medium-sized programs simultaneously driving end-to-end delivery from conception to implementation
Develop and execute project plans securing resources and managing implementation across cross-functional teams
Track tasks deliverables deadlines and milestones through regular status checks with stakeholders
Make appropriate trade-offs to optimize timelines and deliverables in consultation with stakeholders
Stakeholder Management & Collaboration

Partner with Operations Supply Chain Finance Procurement product teams and other cross-functional teams to align on program objectives
Clearly communicate goals roles responsibilities and desired outcomes to all stakeholders
Provide fortnightly status updates to leadership on program progress team readiness challenges and support requirements
Influence without authority by building trust and consensus across multiple teams.
Use data and metrics to drive improvements and measure program success
Conduct deep dives into operational metrics to identify trends and areas for improvement
Create executive-level reports and presentations for senior leadership
Track and report on Key Performance Indicators (KPIs) relevant to program objectives
Launch & Scale Management

- 3 years of performance metrics process improvement or lean techniques experience
- Bachelors degree or equivalent or 3 years of Amazon (blue badge/FTE) experience
- Work a flexible schedule/shift/work area including weekends nights and/or holidays

- Experience defining program requirements and using data and metrics to determine improvements

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