Program Manager II, Amazon Hub and Flex
Job Location:
Monthly Salary:
Posted on:
6 hours ago
Posted on:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
Are you ready to shape the future of quick commerce in one of the worlds fastest-growing delivery ecosystems Amazon Flex is looking for a results-driven Program Manager to optimize capacity management across our Bengaluru dark store this high-impact role youll solve complex operational challenges in real-time working directly with delivery partners and station teams to ensure seamless last-mile delivery for our quick commerce customers.
This is not a desk job. Youll be at the forefront of operationstracking capacity sufficiency across multiple dark stores troubleshooting delivery performance issues on the ground and building scalable solutions that directly impact customer experience. If you thrive in fast-paced ambiguous environments where your decisions drive immediate results this role offers an exceptional growth trajectory toward regional leadership in our expanding quick commerce business.
Key job responsibilities
- Manage and optimize delivery capacity planning across Bengalurus dark store network by coordinating with fleet managers and team leads to ensure operational readiness especially during peak volume periods including weekends
- Drive operational excellence by owning key performance metrics including Delivery Service Rate (DSR) and On-Time Performance (OTP3) conducting root cause analysis at stations and implementing programmatic solutions
- Collaborate tactically with cross-functional stakeholders including operations teams delivery partners and station managers to rapidly deploy capacity and resolve bottlenecks that impact customer delivery experience
- Execute field-based problem solving through gemba walks and ride-alongs with delivery partners to identify systemic issues understand ground realities and develop data-driven action plans for performance improvement
- Monitor program performance using relevant tools and mechanisms communicate status to stakeholders through regular reviews and escalate critical issues appropriately while maintaining project timelines and minimizing operational disruption
A day in the life
Your day begins with analyzing capacity data across dark stores identifying gaps and engaging stakeholders to address shortfalls before they impact deliveries. Youll spend significant time in the fieldvisiting stations to investigate performance anomalies conducting ride-alongs with delivery partners to understand their challenges firsthand and running root cause analysis sessions with station teams. Between site visits youll coordinate with fleet managers on capacity deployment track real-time operational metrics and build scalable solutions to address recurring issues. This role demands agility as priorities shift with volume patterns and operational needs.
About the team
Amazon Flex serves as the preferred first-party delivery channel for Amazon Now powering our quick commerce promise to customers. Our team operates at the intersection of innovation and execution managing one of the most dynamic segments of Amazons logistics network. Were building the future of ultra-fast delivery in India and we need talented program managers who excel in ambiguous fast-paced environments.
This high-visibility role offers exceptional learning opportunities as you work across operations technology and strategy. Youll gain deep expertise in last-mile logistics while contributing to a mission-critical program with direct leadership attention. For the right candidate this role provides a clear path to regional leadership positions as our quick commerce business continues its rapid expansion across India.
- 2 years of employee and performance management experience
- Bachelors degree or equivalent or 2 years of Amazon (blue badge/FTE) experience
- 1 years of performance metrics process improvement or lean techniques experience
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
This is not a desk job. Youll be at the forefront of operationstracking capacity sufficiency across multiple dark stores troubleshooting delivery performance issues on the ground and building scalable solutions that directly impact customer experience. If you thrive in fast-paced ambiguous environments where your decisions drive immediate results this role offers an exceptional growth trajectory toward regional leadership in our expanding quick commerce business.
Key job responsibilities
- Manage and optimize delivery capacity planning across Bengalurus dark store network by coordinating with fleet managers and team leads to ensure operational readiness especially during peak volume periods including weekends
- Drive operational excellence by owning key performance metrics including Delivery Service Rate (DSR) and On-Time Performance (OTP3) conducting root cause analysis at stations and implementing programmatic solutions
- Collaborate tactically with cross-functional stakeholders including operations teams delivery partners and station managers to rapidly deploy capacity and resolve bottlenecks that impact customer delivery experience
- Execute field-based problem solving through gemba walks and ride-alongs with delivery partners to identify systemic issues understand ground realities and develop data-driven action plans for performance improvement
- Monitor program performance using relevant tools and mechanisms communicate status to stakeholders through regular reviews and escalate critical issues appropriately while maintaining project timelines and minimizing operational disruption
A day in the life
Your day begins with analyzing capacity data across dark stores identifying gaps and engaging stakeholders to address shortfalls before they impact deliveries. Youll spend significant time in the fieldvisiting stations to investigate performance anomalies conducting ride-alongs with delivery partners to understand their challenges firsthand and running root cause analysis sessions with station teams. Between site visits youll coordinate with fleet managers on capacity deployment track real-time operational metrics and build scalable solutions to address recurring issues. This role demands agility as priorities shift with volume patterns and operational needs.
About the team
Amazon Flex serves as the preferred first-party delivery channel for Amazon Now powering our quick commerce promise to customers. Our team operates at the intersection of innovation and execution managing one of the most dynamic segments of Amazons logistics network. Were building the future of ultra-fast delivery in India and we need talented program managers who excel in ambiguous fast-paced environments.
This high-visibility role offers exceptional learning opportunities as you work across operations technology and strategy. Youll gain deep expertise in last-mile logistics while contributing to a mission-critical program with direct leadership attention. For the right candidate this role provides a clear path to regional leadership positions as our quick commerce business continues its rapid expansion across India.
- 2 years of employee and performance management experience
- Bachelors degree or equivalent or 2 years of Amazon (blue badge/FTE) experience
- 1 years of performance metrics process improvement or lean techniques experience
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Required Experience:
IC
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