Production Support Lead Payments (ATMPOS | ISO8583 | Windows | SQL)

Strong in production support and has a continuous improvement mindset ( focussing on automation knowledge management and process improvements). Would prefer to have someone with Delivery Lead/Manager exp.

Required Skills & Experience

• 7-12 years in production support in payments or financial services
• Strong Payments domain knowledge ATM and POS transaction flow and experience in analyzing transactions Visa/Mastercard/eftpos acquiring flows interchange and settlement
• Strong knowledge on ISO8583 or AS2805
• Hands-on Windows Server operations (services scheduled tasks event logs cmd/PowerShell scripting)
• Familiarity with monitoring tools (Splunk SCOM or similar) including alert creation and log analysis
• Experience with batch job orchestration (Control-M or equivalent enterprise scheduler)
• Solid SQL skills (MSSQL) able to write and optimise queries for production investigation
• Demonstrated ability to conduct structured incident reviews 5-whys timeline reconstruction blameless post-mortems
• Experience with ITIL/ITSM practices incident change and problem management (BMC Helix or ServiceNow)
• Experience with DR planning and execution for production systems
• Strong implementation knowledge in Production

Desirable

• Experience with AWS S3 in file delivery pipelines
• Familiarity with scripting for job automation
• Understanding of PCI-DSS compliance in an operational context
• SAP BODS Designer ability to read modify and troubleshoot dataflows workflows and jobs within the BODS repository

SYNECHRONS DIVERSITY & INCLUSION STATEMENT

Diversity & Inclusion are fundamental to our culture and Synechron is proud to be an equal opportunity workplace and is an affirmative action employer. Our Diversity Equity and Inclusion (DEI) initiative Same Difference is committed to fostering an inclusive culture promoting equality diversity and an environment that is respectful to all. We strongly believe that a diverse workforce helps build stronger successful businesses as a global company. We encourage applicants from across diverse backgrounds race ethnicities religion age marital status gender sexual orientations or disabilities to apply. We empower our global workforce by offering flexible workplace arrangements mentoring internal mobility learning and development programs and more.

All employment decisions at Synechron are based on business needs job requirements and individual qualifications without regard to the applicants gender gender identity sexual orientation race ethnicity disabled or veteran status or any other characteristic protected by law.

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