Production Support L2 1
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Job Summary
Job Description L2 Payment Application Support (UPI / Middleware / MQTT)
Role Overview
The L2 Payment Application Support Engineer will be responsible for ensuring stability availability and performance of critical payment applications and middleware components. This role involves incident resolution root cause analysis and proactive monitoring of UPI transaction flows middleware services and MQTT messaging infrastructure.
Key Responsibilities
- UPI Support
- Monitor UPI transaction flows settlement processes and reconciliation.
- Handle L2 escalations for failed transactions latency issues and integration errors.
- Coordinate with NPCI and partner banks for issue resolution.
- Middleware Management
- Support middleware platforms (API gateways ESB message brokers).
- Troubleshoot integration failures between banking applications and payment gateways.
- Ensure SLA adherence for middleware services.
- MQTT Messaging
- Manage MQTT brokers used for realtime payment notifications.
- Monitor message queues latency and delivery failures.
- Perform log analysis and implement corrective actions.
- Incident & Problem Management
- Provide L2 support for production incidents ensuring timely resolution.
- Conduct root cause analysis and document fixes for recurring issues.
- Escalate to L3/vendor teams when required.
- Monitoring & Automation
- Implement proactive monitoring dashboards for UPI/middleware/MQTT.
- Automate routine checks and reporting to reduce manual effort.
- Ensure compliance with audit and regulatory requirements.
Required Skills
- Strong knowledge of UPI transaction lifecycle and settlement processes.
- Handson experience with middleware platforms (API Gateway ESB Kafka/RabbitMQ).
- Proficiency in MQTT protocol and message broker administration.
- Familiarity with Linux environments shell scripting and SQL for troubleshooting.
- Experience with incident management tools (ServiceNow Jira).
- Good communication skills for crossteam collaboration.
Qualifications
- Bachelors degree in Computer Science IT or related field.
- 36 years of experience in payment application support or middleware operations.
- Exposure to banking/fintech environments preferred.
About Company
In the fast changing world of money and banking, we empower Banks, Fintechs and Aggregators with innovative and end-to-end payment solutions that create customer delight, drive profitability and most importantly, bring payment services closer to people.
