Production Support Engineer 3

Master Incident/Ticket Handling and ITIL processes

o Capability to investigate cases by correlating application behavior application logs and configuration setup to customer questions.

o Reservation Inventory Ticketing knowledge hands-on experience is a needed.

Fluent English

o Listening/Reading: Can understand with ease everything heard or read. Can understand a wide range of demanding longer texts and recognize implicit meaning. Can summarize information from different spoken and written sources.

o Speaking: Can express him/herself spontaneously fluently and precisely differentiating finer shades of meaning even in more complex situations.

o Writing: Can produce clear well-structured detailed text on complex subjects.

Others:

o Multicultural approach responding to our Scandinavian customer base expectations

o Customer centricity: customer and customer satisfaction are the heart of our business

o Accountability Autonomy and Proactivity to provide customers with a high level of continuous service and support while managing priorities

o Communication & Information gathering from listening/questioning techniques to delivery of presentations internally as well as towards customers

o Analytical thinking: Ability to use a methodical step-by-step approach to break down complex problems or processes into their constituents parts identify causes and effects patterns and analyze problems to arrive to an appropriate solution

Team spirit transparency & knowledge sharing are part of our culture