Production Support Associate

Company Overview

Incedo is a US-based consulting data science and technology services firm with over 3000 people helping clients
from our six offices across US Mexico and India. We help our clients achieve competitive advantage through
end-to-end digital transformation. Our uniqueness lies in bringing together strong engineering data science and
design capabilities coupled with deep domain understanding. We combine services and products to maximize
business impact for our clients in telecom Banking Wealth Management product engineering and life science
& healthcare industries.
Working at Incedo will provide you an opportunity to work with industry leading client organizations deep
technology and domain experts and global teams. Incedo University our learning platform provides ample
learning opportunities starting with a structured onboarding program and carrying throughout various stages of
your career. A variety of fun activities is also an integral part of our friendly work environment. Our flexible
career paths allow you to grow into a program manager a technical architect or a domain expert based on your
skills and interests.
Our Mission is to enable our clients to maximize business impact from technology by

• Harnessing the transformational impact of emerging technologies
• Bridging the gap between business and technology

Role Description

Job Title: Production Support Engineer

Experience: 2-3 Years

Location: Gurgaon

Employment Type: Full-Time from Office

Job Summary:

We are looking for a Production Support Engineer with 2-3 years of experience to support and maintain production applications monitor system health troubleshoot incidents and ensure smooth business operations. The candidate should have basic understanding of application support SQL monitoring and incident management.

Key Responsibilities:

Monitor production applications and respond to alerts/incidents.

Perform issue analysis and troubleshooting for application database and API-related issues.

Coordinate with development infrastructure and business teams for issue resolution.

Perform root cause analysis (RCA) and prepare incident reports.

Execute routine health checks and production validations.

Monitor logs using tools such as Splunk Kibana or similar.

Handle tickets through ServiceNow/JIRA or similar tools.

Ensure adherence to SLA and incident management processes.

Technical Skills

Required Skills:

Basic knowledge of SQL and database queries.

Knowledge of REST APIs JSON and API testing tools (Postman).

Understanding production support processes (Incident Problem Change Management).

Good analytical and communication skills.

Experience working in 247 support environment (specially over the weekend ).

Nice-to-have skills

Knowledge of payment systems/APIs.

Qualifications

Bachelors degree in computer science IT or related field.

Company Value

We value diversity at Incedo. We do not discriminate based on race religion color national origin gender sexual orientation age marital status veteran status or disability status.