Product Support Executive

Stutzen Corporates Private Limited is looking for enthusiastic and customer-focused Product Support Executives to join our team in Sivakasi.

The ideal candidate will be responsible for assisting customers/users with product-related queries understanding their issues providing appropriate solutions and coordinating with internal technical teams whenever required.

This is a good opportunity for freshers and candidates with up to 2 years of experience who are interested in customer support product support and IT/software products.

• Provide product support to customers through phone email chat and other communication channels.
  
• Understand customer queries and provide clear and accurate solutions.
  
• Assist customers in understanding and using product features and functionalities.
  
• Identify troubleshoot and resolve basic product-related issues.
  
• Record and maintain customer queries issues and resolutions.
  
• Escalate technical or complex issues to the appropriate internal team.
  
• Coordinate with development/technical teams to ensure timely issue resolution.
  
• Follow up with customers to ensure their issues are completely resolved.
  
• Maintain a professional positive and customer-friendly approach.
  
• Collect customer feedback and share relevant insights with the internal team.
  
• Prepare and maintain support reports when required.
  
• Continuously learn about product updates features and processes.
  

• Good communication and interpersonal skills.
  
• Good English communication skills written and verbal.
  
• Basic knowledge of computers and software applications.
  
• Good problem-solving and analytical ability.
  
• Ability to understand customer requirements and explain solutions clearly.
  
• Willingness to learn new software products and technologies.
  
• Ability to work independently as well as with a team.
  
• Good time-management and multitasking skills.
  
• Basic knowledge of MS Office / Google Workspace is preferred.
  

• Any Graduate can apply.
  
• Candidates from BCA Computer Science BBA BA or other relevant disciplines are welcome.
  
• Freshers are encouraged to apply.
  

• Freshers: Eligible
  
• Experienced: 12 years in Product Support Customer Support Technical Support Software Support or a similar role.
  

• Freshers: 7000 per month
  
• Candidates with 2 years experience: 10000 per month
  

• Salary Package: 25000 per month
  

Final salary and confirmation will be based on performance and company policy.

• Opportunity to work in an IT/technology environment.
  
• Structured product and process training.
  
• Opportunity to develop customer-support and technical-support skills.
  
• Exposure to software products and real-world customer requirements.
  
• Career growth opportunities based on performance.
  

We are looking for candidates who are patient customer-focused eager to learn good at communication and interested in building a career in Product/Customer Support.

If you are a fresher or have up to 2 years of experience and are looking for an opportunity to start or grow your career in IT Product Support we would love to hear from you.