Product Support Engineer Righthub

Position Overview:

Anaqua is seeking a highly motivated Technical Support Engineer eager to help us expand our global Support organization! This is an exceptional opportunity to learn and grow with us as we continue to rapidly expand our client base. You should be an excellent team player with effective communication skills and strong commitment to be able to provide excellent technical solutions in a timely manner to our addition having robust expertise with Java React and PostgreSQL applications. Aptitude to troubleshoot complex technical issues identify workarounds and solutions work closely with clients from around the globe as well as juggle several tasks at a time is necessary. If you love challenges ever-changing technologies always learning a growing business domain and opportunities to do something new every day Anaqua is looking for you!

Youll love this job if you like to:

• Play a key role in the Support organization working with large and prominent clients and internal staff in all departments.
• Effective interactive work with clients (email phone web or in person) to diagnose and resolve product issues provide best practice consulting and training and ensure the highest level of client satisfaction with the ANAQUA products.
• Extensively researching and documenting clients technical data workflow issues and working with the Engineering Hosting and Product Management teams to deliver solutions to our clients needs.
• Taking ownership of clients reported issues and seeing problems through to resolution.
• Meeting SLA while following standard procedures for proper escalation of unresolved issues.

What youll need to be successful:

• Bachelors or masters degree in computer science software engineering(or any related technical discipline)
• At least 3-5 years ofrelevant experience in Tier 2 or 3technical customer support (voice and email) with a strong customer interaction experience
• Hands-on technical work experience with PostgreSQL Java and React.
• Excellent analytical troubleshooting and debugging skills
• Great attention to details when communicating with clients (verbal & written).
• Motivated by a fast-paced culture and ability to work as part of a global team.
• Flexibility in the organization of your work allowing you to adapt to change.
• Ability to be a quick learner autonomous resourceful and a proactive self-starter while also remaining process-oriented and a team player.
• Business Intelligence and Reporting experience a plus but not required
• Legal experience and/or Intellectual Property knowledge a plus but not required
• Foreign language fluency in 1 or more languages preferred

Anaqua Inc. is a premium provider of integrated intellectual property (IP) management technology solutions and services. Anaquas AQX platform combines best practice workflows with big data analytics and tech-enabled services to create an intelligent environment designed to inform IP strategy enable IP decision-making and streamline IP operations. Today nearly half of the top 100 U.S. patent filers and global brands as well as a growing number of law firms worldwide use Anaquas solutions. Over one million IP executives attorneys paralegals administrators and innovators in large and medium-sized companies use the platform for their IP management needs. The companys global operations are headquartered in Boston with offices across the U.S. Europe and Asia. For additional information please visit or on LinkedIn.

Required Experience:

Senior IC