Product Support Engineer Integration AQX

Anaqua helps corporations and law firms turn intellectual property into a competitive advantage. Our software platform ANAQUA unifies the critical tools best practice workflows data documents and services into one efficient intelligent environment so our clients operate more efficiently and make better decisions faster. Nearly a million IP professionals in over 150 countries use ANAQUA to manage more than a billion dollars in intellectual assets. Many of the best known brands and most innovative products were conceptualized evaluated protected and monetized through the ANAQUA platform.

Anaqua is seeking for a highly motivated Senior Technical Support Engineer who iseager to help us expand our global Support organization! This is an exceptional opportunity for the right person to learn and grow with us as we continue to rapidly expand our client base. You should be an excellent team player with strong communication skills and strong commitment to be able to provide excellent technical solutions in a timely manner to our addition having robust expertise with SQL database (SSMS) is a must. Excellent proficiency in various object oriented programming languages such as C# .Net Core REST APIs Core is an asset. Aptitude to troubleshoot complex technical issues identify workarounds and solutions work closely with clients from around the globe as well as juggle several tasks at a time is required. If you love challenges ever-changing technologies always learning a growing business domain and opportunities to do something new every day Anaqua is looking for you!

Responsibilities Include but not limited to:

• 
  Play a key role in the Support organization working with clients (especially our largest

and most demanding clients) and internal staff in all departments.

• 
  Effective Interactive work with clients (email phone web or in person) to diagnose and

resolve product issues provide best practice consulting and training and ensure the

highest level of client satisfaction with the ANAQUA products.

• 
  Research client requests and issues including data and workflow analysis.
• 
  Investigate the root cause of performance issues (SQL Database or Webserver).
• 
  Work closely with the Engineering QA and Product Management teams to ensure high quality implementation of client requirements

• 
  Lead support status meetings with clients (including international clients)
• Position may require some on call availability
  

Required Skills & Experience:

• 
  Bachelors or masters degree in computer science or related fields
• 
  At least 5 years of experience in technical support and/or client management role with

strong focus on software engineering business consulting and/or application

development

• 
  Excellent debugging skills are a must.
• 
  Hands on experience with API debugging tools is a plus.
• Solid NET C# WCF REST APIs
  Microsoft SQL Server and SQL Server Reporting Services
• At least 3 years of hands-on technical working experience to read & write complex SQL queries and stored procedures.
• Hands-on experience with APIs web applications
• 
  Strong problem-solving skills
• 
  Excellent interpersonal and oral/written communications skills
• 
  Motivated by a fast-paced team environment
• 
  Excellent analytical skills and attention to detail
• 
  Ability to work as part of a global team
• 
  Flexibility in the organization of your work allowing you to adapt to change
• Ability to be autonomous resourceful and a proactive self-starter while also remaining process-oriented and a team player.
  
  
  

Optional Skills & Experience:

• 
  Foreign language fluency in 1 or more languages

• 
  Business Intelligence and Reporting experience
• 
  Legal experience and/or Intellectual Property knowledge

Required Experience:

Senior IC