Product Manager – DEX & Automations
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Job Summary
TeamViewer provides a leading Digital Workplace platform that connects people with technologyenabling improving and automating digital processes to make work work better. Our software solutions harness the power of AI and shape the future of digitalization.
We believe that our diverse teams and strong company culture are key to the success of our products and technologies that hundreds of millions of users around the world and around 645000 customers across all industries rely on. With more than 1900 employees worldwide we celebrate the unique perspectives and talents that each individual brings to the table and foster a dynamic work environment where new ideas thrive. Are you ready to join our team and make an impact
We are looking for a Product Manager to take ownership of the DEX Monitoring and Automations area within TeamViewer ONE. This is a high-impact highly visible role at the centre of TeamViewers Autonomous Endpoint Management (AEM) strategy the journey from reactive IT to fully autonomous endpoint operations.
You will own the product vision roadmap and delivery for two equally strategic pillars: proactive digital employee experience monitoring (real-time telemetry DEX scoring AI-driven insights) and IT workflow automation (the DEX Hub automation library Tia Scripting SCALE instructions and remediation workflows). Working closely with Engineering UX Data Customer Success Sales and GTM teams you will define clear requirements deliver iterative value and create measurable outcomes for both IT administrators and the employees they support.
Define and execute the product roadmap for real-time DEX telemetry endpoint health monitoring and experience scoring evolving the DEX Score to reflect true user-centric performance during live usage.
Drive the development of AI-powered insights that transform raw telemetry into normalized actionable intelligence enabling IT teams to detect investigate and remediate issues before employees are impacted.
Own the Tia Reporting capability enabling self-service conversational reporting and dynamic dashboards that replace static analytics with real-time natural-language-driven insights.
Expand DEX visibility beyond the desktop by leading the strategy for DEX for Mobile (Android and iOS) Exoprise integration for network and SaaS performance monitoring and future endpoint architecture investments.
Define and track key experience metrics (DEX Score MTTR proactive issue resolution rate) and use these to continuously improve platform effectiveness and customer outcomes.
Automations & Workflow Orchestration
Own the vision and roadmap for the TeamViewer DEX Hub automation library the centralized single source of truth for OOTB and custom SCALE instructions automations and remediation workflows across the organization.
Lead the strategy for Tia Scripting enabling IT admins to create automations and scripts through natural language lowering the barrier to automation creation and eliminating dependence on deep PowerShell or Bash expertise.
Define the end-to-end automation lifecycle: from discovery and creation to testing deployment monitoring and continuous improvement ensuring automation is both powerful and safe for enterprise-scale operations.
Collaborate with Engineering and UX to design automation creation workflows that are accessible to IT generalists while remaining expressive enough for advanced users and MSPs.
Identify and prioritize automation use cases with the highest customer impact grounded in field data customer interviews and win/loss analysis.
Cross-Functional & Strategic
Act as the product domain authority for DEX & Automations representing roadmap priorities to senior stakeholders customers and field teams and translating strategic goals into actionable well-scoped requirements.
Partner with GTM Customer Success and Sales to develop positioning enablement materials and go-to-market strategies that communicate the business value of DEX and automation capabilities to economic buyers (CIOs DEX Program Owners).
Drive customer discovery through interviews advisory councils and field feedback loops continuously synthesizing market signals into roadmap decisions.
Ensure that all roadmap items ladder to TeamViewers AEM strategic narrative: the journey from reactive support to proactive predictive and ultimately autonomous endpoint management.
Must Have
4 years of product management experience in B2B SaaS preferably in endpoint management ITSM IT operations or adjacent enterprise software.
Demonstrated experience owning complex data-intensive product areas with strong analytical ability comfort with telemetry metrics-driven roadmapping and outcome-based KPIs.
Proven ability to translate ambiguous customer problems into well-defined product requirements and ship iterative value in an agile environment.
Strong written and verbal communication skills; able to influence without authority and align cross-functional stakeholders from Engineering to Executive leadership.
Experience working in or alongside GTM Sales or Customer Success functions with the ability to create compelling product positioning and enablement content.
Hands-on familiarity with DEX platforms (e.g. 1E Nexthink Riverbed Aternity) or IT automation tools (e.g. Ansible PowerShell DSC ServiceNow Orchestration).
Understanding of AI/ML concepts as applied to IT operations anomaly detection predictive analytics GenAI for scripting or remediation.
Experience in or exposure to the Gartner DEX Management Tools UEM or AEM market categories.
Scripting literacy in PowerShell Bash or Python not a hard requirement but enables faster domain depth and more productive engineering partnerships.
Fluency in German is a plus given the Munich location and regional customer base.
TeamViewer is an equal opportunities employer and is committed to building an inclusive culture where everyone feels welcome and supported. We C-A-R-E and understand that our diverse values-driven culture makes us stronger. As we continue to grow as a company we also focus on enabling our employees to grow both personally and professionally. We are proud to have an open and embracing workplace environment that will empower you to be your best no matter your gender civil or family status sexual orientation religion age disability education level or race.
If you require any accommodations or adjustments during the application or hiring process including interview or onboarding support please reach out to your Talent Acquisition Partner who will be happy to support you.
