Product Manager Commerce Integrations & AI

Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify peoples lives. With intelligent agreement management Docusign unleashes business-critical data that is trapped inside of documents. Until now these were disconnected from business systems of record costing businesses time money and opportunity. Using Docusigns Intelligent Agreement Management platform companies can create commit and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM).

Youll own the integration and automation layer connecting Docusigns CRM CPQ and billing systemsand play a leading role in bringing AI capabilities into the commerce platform. This means defining how AI services are exposed integrated and operationalized across commerce applications. Youll also define integration patterns establish observability standards and drive complex cross-functional initiatives. These initiatives will raise the quality and reliability of the platforms our business depends on. This role is right for someone who combines strong product instincts with genuine technical depth and wants to own something at the core of how Docusign runs and evolves its business.

This position is an individual contributor role reporting to the Director Applications Product Management - Commerce.

Responsibility

• Own the product vision and roadmap for subscription billing and account lifecycle integrations

• Lead the integration and enablement of AI services within commerce applicationsdefining how AI capabilities are surfaced connected and operationalized across the platform

• Define integration patterns API contracts and admin tooling across internal and third-party platforms

• Lead end-to-end delivery of cross-functional initiativesfrom problem definition and MVP/MVD scoping through launch and iteration

• Drive observability across commerce and integration platforms: dashboards SLIs/SLOs and QBR scorecards

• Diagnose and resolve complex multi-system issues; architect process improvements that reduce recurrence and operational toil

• Collaborate across Product Engineering Finance Sales and Customer Success clearly connecting team work to business outcomes

• Apply a customer-first lens to planning and execution integrating feedback into team rituals and decisions

• Model candid constructive communicationcreate psychological safety for feedback and challenge assumptions with rigor and respect

• Use AI tools (e.g. Claude Gemini Glean Copilot) to prototype document and optimize team workflows

Hybrid: Employee divides their time between in-office and remote work. Access to an office location is required. (Frequency: Minimum 2 days per week; may vary by team but will be weekly in-office expectation)

Positions at Docusign are assigned a job designation of either In Office Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a positions job designation depending on business needs and as permitted by local law.

Basic

• 8 years of product management experience in subscription and/or commerce domains within SaaS or enterprise software

• Experience in organizations with complex quote-to-cash or order-to-revenue workflows (e.g. Docusign Salesforce Zuora ServiceNow Atlassian)

• Strong fluency with event-driven architectures and modern integration technologies including middleware/iPaaS platforms (e.g. MuleSoft Workato Boomi) and API gateway patterns

• Demonstrated experience defining and implementing observability practices for distributed systemsdashboards alerting SLIs/SLOs

• Proven track record leading cross-functional initiatives and presenting outcomes to senior leadership

• Experience building or managing internal admin and operations tooling for support or finance teams

• Hands-on experience with conversational or agentic AI in an enterprise contextincluding enabling or integrating AI services into products or platforms not just using AI tools

• Proficiency with data pipelines and analytics tools (e.g. Snowflake Looker Tableau) to report on and analyze commerce metrics

• Background in enterprise account lifecycle management: provisioning entitlements seat management and renewal orchestration

• Familiarity with Agile/Scrum and tooling such as Jira and Confluence

• Related technical degree (Computer Science Engineering) or equivalent practical experience
  

Preferred

• Masters in Business computer applications or other advanced degrees

• Experience building assistants agents copilots or AI products that use tools to complete tasks

• Certification in Lean Six Sigma Agile and Product Management

• Excellent written and verbal communication skills with the ability to create clarity and alignment across senior cross-functional stakeholders

Working here

Docusign is committed to building trust and making the world more agreeable for our employees customers and the communities in which we live and work. You can count on us to listen be honest and try our best to do whats right every day. At Docusign everything is equal.

We each have a responsibility to ensure every team member has an equal opportunity to succeed to be heard to exchange ideas openly to build lasting relationships and to do the work of their life. Best of all you will be able to feel deep pride in the work you do because your contribution helps us make the world better than we found it. And for that youll be loved by us our customers and the world in which we live.

Accommodation

Docusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need such an accommodation or a religious accommodation during the application process please contact us at .

If you experience any issues concerns or technical difficulties during the application process please get in touch with our Talent organization at for assistance.

Applicant and Candidate Privacy Notice