Product Definition Analyst 2

Main Responsibilities:

• Become an expert on airline domain product and use the knowledge to perform functional analysis of the production/UAT issues raised by 150 airline customers across the world
• Refer functional specification document and provide solutions based on your analysis. It might require troubleshooting to get the root cause of the issue
• Provide timely efficient and pleasant follow-up to customer queries on technical & functional issues by following tools and process defined with in Company
• Interact effectively with customers and internal teams like R&D teams product management implementation teams who are working in SAFE methodology.
• Build rapport and elicit problem details.
• Maintain issue analysis rate that is agreed with customers and internal company standards.
• Propose & work on building new tools which will help in faster resolution of customer incidents.
• End to End understanding of customer landscape and solutions.
• Understand customer business strategy. Overseas holistically the incidents for respective customer and drives improvement in collaboration with customer and Internal teams.
• Perform Changes in various environment to to enable features based on customer needs.

Skills & Experience:

• We are looking for candidates with experience 3 to 6 years of experience as a business analyst or functional analyst or Quality Engineer.
• Prior experience in travel/airline industry will be plus or should be a quick learner
• Intermediate level of knowledge in one programming languages like C/C Java Python SQL will be good to have.
• Excellent IT skills in Microsoft Office tools - Excel SharePoint Outlook Visio PowerPoint and Word Confluence
• Experience in utilizing debugging tools to analyze problems and identify solutions.
• Strong customer focus and collaborative work style.
• Ability to understand and explain technical & functional information.
• Skill in creating customer facing documentations.
• Should possess strong written and verbal communication including technical writing skills and excellent Interpersonal Skills.
• Ability to organize and prioritize multiple work assignments to meet deadlines.