Process Specialist, IN Easy Ship

Are you customer obsessed flexible smart and analytical strategic yet execution focused hungry and passionate about e-commerce experienced and entrepreneurial leader with a strong work ethic If yes this opportunity will appeal to you.

The ideal candidate will be enthusiastic about managing challenging lengthy projects across multiple teams and locations. We are looking for an Operations Specialist who shares Amazons passion for the customersomeone who understands the importance of compelling delivery programs in creating an overall customer (seller and buyer) experience.

In this role you will be responsible for working closely with sellers seller support customer service sales 3P carriers to identify delivery packaging and fulfillment issues faced by sellers and work with them to alleviate their acute / short terms issues. You will also partner with product management teams as well to identify long term delivery and fulfillment features and programs to improve the seller and customer experience on the Amazon platform.
Role and Responsibilities
Monitor operations performance and work with other teams (3P Carriers Customer Service Seller Support Product Operations ) to address performance issues and ensure metrics are within goals.
Work with operational teams to solve seller reported issues
Monitor and drive seller impacting operational tickets to resolution
Gather and analyze seller contacts and seller feedback to come up with seller experience improvement suggestions and work with Product Manager for solution
Should be open to working on Saturday & Sunday with any other 2 days of the week as off.


Key job responsibilities
Projects:
Develop analytical models to assess the problems solutions and impact on business
Understand a business problem the available data and identify what statistical techniques can be applied for the solution
Responsible for giving insights to management for strategic planning

Reporting:
Own the design development automation and maintenance of ongoing metrics reports analyses dashboards on the key drivers of our business
Partner with operations/business teams to consult develop and implement KPIs automated reporting/process solutions and data infrastructure improvements to meet business
Enable effective decision making by retrieving and aggregating data from multiple sources and compiling it into a digestible and actionable format
Prepare and deliver business reviews to the senior management team regarding progress and roadblocks

- 1 years of data-driven business operations processes experience
- Bachelors degree
- Speak write and read fluently in English
- Experience with Microsoft Office products and applications
- Experience with Excel

- Knowledge of consumer product compliance processes and regulations
- Experience in regulatory compliance management with government agencies

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