Process Improvement Senior Specialist

- Has working experience and advanced and specialized technical/functional knowledge in own discipline. Understands how own area contributes to the business. Acts as a reference for colleagues with less experience and supports junior team members.

- Influences decisions related to own activity anticipating dependencies and consequences in complex scenarios contributes to transversal projects proposes improvements to processes and is accountable for own and team commitments.

- Works independently within plan dictated by manager with some guidance on most complex situations.

Specific accountabilities:

Map formalise and follow-up on processes associated with particular objectives or activities.

Identify and measure key performance indicators to evaluate process effectiveness and efficiency.

Identify and support process improvement opportunities.

Develop and promote tools and techniques to increase process efficiency and improve performance.

Develop implement and maintain a performance measurement and reporting system.

Promote a process-based customer-focused and performance-driven culture throughout the organization.

Prepare coordinate and follow up Internal Quality Audit Plan and External Audits.