Process Excellence Manager

The Process Excellence Officer is responsible for improving operational efficiency

standardizing business processes implementing SOPs reducing process gaps and driving

continuous improvement initiatives across the organization.

The role focuses on:

Process optimization

SOP implementation

Productivity improvement

Operational excellence

Automation support

Process monitoring and performance enhancement

The officer works closely with all departments to improve speed quality efficiency and

scalability of operations.

Key Responsibilities

1. SOP Development & Implementation

Develop and document SOPs for all business functions

Ensure SOP implementation across departments

Conduct process walkthroughs and SOP training

Review and update SOPs periodically

2. Process Improvement

Identify operational inefficiencies and process bottlenecks

Recommend process redesign and workflow improvements

Reduce turnaround time (TAT) and operational delays

Improve coordination between departments3. Operational Excellence Initiatives

Drive continuous improvement projects

Support Lean Six Sigma Kaizen and automation initiatives

Improve process standardization across locations

Enhance productivity and operational discipline

4. Process Monitoring & Control

Monitor process adherence and operational KPIs

Conduct process reviews and gap analysis

Identify recurring operational issues

Ensure process consistency across branches/plants

5. Automation & System Improvement

Coordinate with ERP/IT teams for workflow automation

Improve CRM and ERP process integration

Reduce manual dependency in operations

Support digital transformation initiatives

6. Cross-Functional Coordination

Work closely with:

o Sales

o Supply Chain

o Manufacturing

o Finance

o Commercial

o HR

o Service teams

Ensure smooth execution of interdepartmental processes

7. Data Analysis & MIS

Prepare process performance MIS

Analyze productivity and operational efficiency

Track process KPIs and improvement projects

Present findings and recommendations to managementDepartment-wise Process Excellence Areas

For companies like Loom Solar:

Sales & Distribution

Dealer onboarding process

Lead conversion process

ASM productivity tracking

Claim settlement TAT

Supply Chain

Inventory movement optimization

Dispatch process improvement

Freight cost optimization

Material planning efficiency

Manufacturing

Production workflow optimization

Rejection reduction

OEE improvement

Line balancing

Service Operations

Complaint resolution TAT

Service engineer productivity

Warranty process optimization

Finance & Commercial

Billing process improvement

Approval workflow optimization

Collection process tracking

Educational Qualification

/ MBA / BBA

Industrial Engineering or Operations Management preferred Certifications preferred:

o Lean Six Sigma

o Kaizen

o ISO

o PMP

Experience

Company Type Experience Required

Mid-size company 25 years

Large enterprise 58 years

Preferred industries:

Solar

Manufacturing

FMCG

EPC

Electrical

Operations-driven businesses

Requirements

Required Skills

Technical Skills

SOP creation

Process mapping

Operational excellence

Productivity analysis

Lean/Six Sigma understanding

ERP workflow understanding

Process redesign

Software Skills

ERP systems

Advanced Excel

Power BI preferred

Process mapping tools

Behavioral Skills

Analytical mindset Problem-solving capability

Coordination skills

Process orientation

Communication capability

Benefits

Freedom : We allow you freedom to follow your passion

Opportunity to work with Indias fastest growing SMB Company

Regular Training of Professional Skills such as Leadership Problem Solving and Product

offerings.

Multifold chances increase to build the career in Solar Energy Sector

Exponential Growth in Salary and other remuneration

Great learning curve and hand on experience with leadership team about solar in future