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Process Agent – ServiceNow CMDB Specialist
Job Location:
Monthly Salary:
Posted:
8 September 2026 (18 hours ago)
Posted:
Application Deadline:
6 December 2026
Application Deadline:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
APN Consulting Inc. is a progressive IT staffing and services company offering innovative business solutions to improve client business outcomes. We focus on high impact technology solutions in ServiceNow Fullstack Cloud & Data and AI / ML. Due to our globally expanding service offerings we are seeking top-talent to join our teams and grow with us.
Job Title: Process Agent ServiceNow CMDB Specialist
Location: Hyderabad India
Job Summary:
We are seeking a highly skilled Process Agent with extensive experience in CMDB Administration and ServiceNow/FreshService platform management. The ideal candidate should have hands-on expertise in ITSM practices Discovery Management Service Mapping and deep technical proficiency in ServiceNow or FreshService environments.
This is an exciting opportunity to work in a client-facing role within an agile environment providing end-to-end ServiceNow/FreshService solutions.Key Responsibilities:
CMDB Administration:
We are committed to fostering a diverse inclusive and equitable workplace where individuals from all backgrounds feel valued and empowered to contribute their unique perspectives. We strongly encourage applications from candidates of all genders races ethnicities abilities and experiences to join our team and help us build a culture of belonging.
Job Title: Process Agent ServiceNow CMDB Specialist
Location: Hyderabad India
Job Summary:
We are seeking a highly skilled Process Agent with extensive experience in CMDB Administration and ServiceNow/FreshService platform management. The ideal candidate should have hands-on expertise in ITSM practices Discovery Management Service Mapping and deep technical proficiency in ServiceNow or FreshService environments.
This is an exciting opportunity to work in a client-facing role within an agile environment providing end-to-end ServiceNow/FreshService solutions.Key Responsibilities:
CMDB Administration:
- Configure and maintain CMDB classes attributes and relationships to accurately represent the IT infrastructure.
- Manage the lifecycle of Configuration Items (CIs) including onboarding maintenance cleansing and decommissioning.
- Implement and maintain Service Mapping and CMDB taxonomy standards.
- Implement and manage Discovery solutions to automatically populate and maintain the CMDB.
- Configure and optimize Event Management integrating third-party monitoring tools.
- Design develop configure and test solutions within ServiceNow/FreshService platforms.
- Customize ServiceNow modules (Incident Problem Change Management and Service Request).
- Build custom forms tables workflows and CMS portal solutions based on business requirements.
- Deliver consulting services and technical best practices for ServiceNow/FreshService implementations.
- Participate in system configuration workflow development and customizations based on ITIL processes.
- Provide support during quality assurance testing and user acceptance testing (UAT).
- Collaborate with internal teams clients and vendors to deliver robust ITSM solutions.
- Organize and prioritize development efforts in alignment with business needs.
- Provide technical and functional expertise during consulting engagements.
- Minimum 10 years of experience in ServiceNow/FreshService Administration and Development.
- Expertise in CMDB administration Service Mapping and Discovery Management.
- Strong knowledge of ITIL service management functions and processes.
- Solid understanding of IT Asset and Configuration Management.
- Experience in developing and customizing workflows forms and Service Request items.
- Deep knowledge of JavaScript Web Services and ServiceNow/FreshService APIs.
- Experience working with industry-standard ITSM tools (ServiceNow Client BMC CA IBM etc.).
- Familiarity with Active Directory configuration and strong networking concepts (preferred).
- Excellent communication skills (written and verbal) and client-facing experience.
- Strong documentation and visualization skills using Microsoft Visio Word and PowerPoint.
- Practical experience working in agile development environments.
- ServiceNow/FreshService Certified Application Developer (preferred)
- ServiceNow/FreshService Certified Implementation Specialist (preferred)
- ServiceNow/FreshService Certified Administrator (preferred)
- ITIL v3 Foundation Certification (mandatory)
- Advanced ITIL certifications (a plus)
- Scripting in JavaScript and Web Services integration.
- Active Directory configuration and administration.
- Advanced understanding of IT Infrastructure and networking concepts.
We are committed to fostering a diverse inclusive and equitable workplace where individuals from all backgrounds feel valued and empowered to contribute their unique perspectives. We strongly encourage applications from candidates of all genders races ethnicities abilities and experiences to join our team and help us build a culture of belonging.
Required Experience:
IC
