Principal Systems Software Engineer

Description
Owns complex system modules and fleet automation workflows; defines integration contracts across software firmware and hardware. Leads deep-dive investigations for incidents and hard faults; creates durable fixes and preventive controls. Designs performance reliability and fault-tolerance improvements for drivers services and provisioning pipelines at scale. Elevates code quality via reviews patterns and tooling; sets standards for observability security and compliance. Guides platform bring-up and diagnostics; collaborates with silicon board and firmware partners to validate end-to-end behavior. Designs and implements firmware components integrating diverse interfaces and protocols; diagnoses cross-domain issues (firmware/hardware/OS/ bootloaders) with logic analyzers JTAG and emulators; participates in schematic/board reviews; leads initial board/device bring-up; develops and debugs advanced features (e.g. RAS high-speed I/O chipset/SoC services) across ARM AMD Intel and custom ASIC/FPGA platforms.

Responsibilities

Key Responsibilities
Systems Software Development:

• Design develop and maintain complex system software modules for managing monitoring and provisioning computer servers storage networking and GPU subsystems in hyperscale environment.

• Utilizes advanced knowledge to design develop and deploy software layers and tooling to automate hardware provisioning and onboarding of servers to large-scale fleet.

• Play a significant role in platform bring-up firmware updates platform-level diagnostics and complex cross-layer debugging.

• Diagnose and resolve complex issues across software firmware and hardware layers working in DevOps and incident response paradigms to maintain reliability and availability.

Software Development and Coding:

• Designs software solutions and analyzes and identifies requirements to achieve business and operational goals sharing results with manager upon completion.

• Adheres to and improves execution of all phases of the software development lifecycle; provides guidance and coaching to engineers to drive improvements.

• Utilizes advanced knowledge to develop and guide new software features and enhancements leading design specifications ensuring accessibility and develops documents to clarify software design and code.

• Leads code reviews in multiple areas to help drive improvements.

• Conducts debugging and troubleshooting to identify and fix complex software issues.

• Develops fixes for identified issues.

• Implements comprehensive software testing (e.g. functional and non-functional testing) quality assurance processes software error logging monitoring and observability for effective debugging sharing work with manager and/or lead upon completion.

• Conducts performance profiling and optimization of coding building scalable solutions and anticipating and resolving potential outcomes.

• Troubleshoots and resolves complex issues related to application programming interface (API) functionality and integration. Implements complex API versioning lifecycle and interoperability strategies.

Software Architecture - Software System Structural Design:

• Implements and contributes to developing software systems and services ensuring review by manager and/or senior technical leaders upon completion. Recommends project or design scope.

• Provides technical guidance and coaching to less experienced developers in existing software architecture.

• Contributes to periodic reviews and ensures adherence to architectural standards.

• Collaborates with stakeholders and networks externally to ensure work aligns with software architecture.

• Implements complex performance optimization and scalability strategies in software design.

• Occasionally conducts technology research and evaluation for potential architectural changes that may have an impact on results for the team.

Issue/Defect Collaboration - Software Products Support:

• Collaborates with stakeholders to understand customer issues and align solutions.

• May provide advanced technical guidance and support to customers regarding customer-reported issues.

• Advocates for customers interests and suggests product enhancements based on feedback.

• Provides input to ensure customer satisfaction through timely resolution of issues and effective communication.

• Identifies and implements customer issue and/or defect handling and training processes.

• Investigates and troubleshoots complex and broad reaching/scoped maintenance issues to ensure customer agreement on short- and long-term solutions (e.g. future enhancements).

Practices and Standards Compliance - Security and Compliance:

• Collaborates with the team and externally to follow development practices and coding standards providing coaching to less experienced team members.

• Participates in peer review processes provides technical leadership and ensures code quality and adherence to broad acceptance criteria during development independently.

• Demonstrates and shares advanced knowledge of industry best practices and applies them to software development processes.

• Implements complex secure coding practices to prevent security vulnerabilities.

Development Operations - System Maintenance:

• Performs periodic maintenance and testing operations for systems that require upgrading or patching (e.g. for critical vulnerabilities) sharing results with manager upon completion.

• Drives improvements ensures automation testing and debugging of systems to ensure service/product availability health support and reliability.

Core Responsibilities
Planning & Execution:

• Manages and coordinates moderately complex tasks monitoring timelines and deliverables to ensure timely completion and adherence to requirements for a moderately sized project or initiative.

• Efficiently delegates monitors and prioritizes work across multiple projects providing technical oversight and adjusting plans to address shifts in resources or timelines.

Collaboration & Partnership:

• Collaborates across the organization to align on expectations and achieve shared objectives.

• Leverages understanding of business leaders stakeholders and/or customers to ensure proposed solutions meet their needs.

• Supports inclusivity by actively seeking and listening to diverse perspectives ensuring others feel heard and respected.

Problem Solving:

• Identifies and addresses moderately complex issues by analyzing a wide range of data and/or information to identify solutions in accordance with standard practices.

• Proactively escalates unresolved or critical issues with a thorough assessment and suggests potential solutions.

• Reviews contributes to and documents problem solving strategies.

Continuous Learning:

• Pursues learning opportunities to expand knowledge and skills and/or tools in new areas and stays abreast of the latest industry trends and best practices.

• Proactively seeks and leverages ongoing feedback and training to improve skills.

• Coaches and mentors junior team members fostering continuous learning and knowledge sharing within and across teams.

Continuous Improvement:

• Develops ideas recommends updates and/or collaborates on the implementation of process improvements to increase the efficiency and effectiveness of processes protocols and workflows across teams and evaluates the impact on key stakeholders.

• Solicits feedback from others on ideas for alternative approaches and methods for continued improvement.

Performance and Development:

• Contributes to the talent development pipeline by participating in candidate interviews assessing candidates and providing hiring recommendations.

Qualifications

Career Level - IC4