Principal Observability & Event Management Engineer

At Motorola Solutions we believe that everything starts with our people. Were a global close-knit community united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people property and places. Our solutions foster the collaboration thats critical for safer communities safer schools safer hospitals safer businesses and ultimately safer nations. Connect with a career that matters and help us build a safer future.

We are seeking a highly skilled and strategic Principal Observability & Event Management Engineer to champion enterprise-wide initiatives that improve monitoring effectiveness reduce alert noise and accelerate incident response.

In this dual-impact role you will act as both a strategic leader and a hands-on technical expert. You will define the enterprise standards for multi-domain monitoring (infrastructure cloud application network batch and mainframe) while actively designing and configuring our Event Management platformsspecifically Oracle Unified Assurance (Assure1) and IBM Netcool. The ideal candidate will leverage data insights machine learning and automation to transform massive event storms into high-fidelity actionable signals.

• Drive Enterprise Initiatives: Own and lead cross-functional enterprise-wide initiatives focused on improving monitoring effectiveness optimizing alert quality and reducing incident volumes.

• Define Standards: Establish corporate standards approaches and best practices for alert optimization across infrastructure application batch network and mainframe environments.

• Culture & Mentorship: Mentor guide and evangelize a strong observability and optimization mindset across engineering and operations teams.

• Continuous Improvement: Identify systemic gaps in monitoring design and lead long-term architectural improvements to eliminate redundant or low-value alerts.

• Infrastructure Design: Implement maintain and scale Oracle Assure1 / Unified Assurance servers and architectures for high-availability (HA) enterprise environments.

• Event Correlation & Enrichment: Develop advanced Object-Server configurations triggers and correlation rules to distinguish isolated anomalies from critical root causes.

• Multi-Vendor Integration: Integrate multi-vendor telemetry logs faults and data from disparate monitoring domains into a single unified Event Management UI.

• Operations & Backend Support: Manage backend databases (e.g. MySQL OpenSearch) maintain platform availability and troubleshoot complex backend issues.

• Incident Automation: Write robust automation scripts and workflows to bridge monitoring tools with ITSM platforms (such as ServiceNow) to accelerate incident response times.

• AIOps & Root Cause Analysis (RCA): Apply Machine Learning (ML) algorithms topological discovery and data-driven approaches to enhance event correlation suppress noise and automate self-healing or ticket generation.

• Total Experience: 5 years of dedicated experience in enterprise Event Management Fault Management Service Level Management or production environments.

• Initiative Leadership: 3 years of proven experience leading large-scale cross-functional improvements in monitoring effectiveness alert optimization or incident reduction.

• Platform Expertise: Hands-on deep technical experience with Oracle Unified Assurance / Assure1 and/or IBM Netcool suites (OMNIbus Netcool Impact ITM).

• OS & Scripting: Strong proficiency in Linux Administration (RHEL) and expert-level scripting skills (Python Bash Perl or Shell) for building event parsers and API integrations.

• Databases & APIs: Solid understanding of backend database management SQL queries REST APIs and tool customization using rule files and OpenSearch.

• Domain Knowledge: Strong exposure to multi-domain infrastructure (Cloud Network Telecommunications Mainframe) paired with a solid understanding of ITIL Event Management principles.

EEO Statement

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion or belief sex sexual orientation gender identity national origin disability veteran status or any other legally-protected characteristic.

We are proud of our people-first and community-focused culture empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If youd like to join our team but feel that you dont quite meet all of the preferred skills wed still love to hear why you think youd be a great addition to our team.