Principal Architect, Service Now

About Northern Trust

As a global leader in innovative wealth management asset servicing asset management and banking services Northern Trust (Nasdaq: NTRS) is proud to guide the worlds most successful individuals families corporations and institutions.

Since 1889 we have aligned our efforts with our three guiding Principles That Endure: Service Expertise and Integrity. Together they reflect the three cornerstones of business conduct which we strive to instill in our employees whom we call partners and to provide to our clients and the communities we serve worldwide.

With more than 135 years of financial experience and over 24000 partners we serve the worlds most sophisticated clients using leading technology and exceptional service.

Platform Architect ServiceNow Platform

Job Description

Position Summary

We are seeking an experienced Platform Architect for ServiceNow to lead complex cross-functional technology programs within the Corporate Applications Technology business unit under Global Engineering specifically driving the ServiceNow platform capabilities. This role will be responsible for the overall technical vision architecture and integrity of our ServiceNow platform. This role will work closely with Lead ServiceNow Platform Architect IT leadership business stakeholders and engineering teams to ensure our ServiceNow instance is reliable secure scalable and aligned with business objectives. You will set technical standards lead platform governance and design solutions that meet complex business requirements while maintaining compliance with industry regulations.

Experience Range: 15 years Role Level: Principal Arch Solutions

Responsibilities

Platform Architecture & Strategy

• Define and evolve the ServiceNow platform architecture with the Lead ServiceNow Platform Architect aligning technical decisions with enterprise architecture technology strategy and business objectives.

• Translate complex requirements into secure scalable and maintainable solutions establishing reusable architectural patterns across applications data integrations security and automation.

• Provide architectural guidance across ITSM ITOM ITAM IRM SecOps HRSD DevOps and custom applications.

Platform Modernization & Innovation

• Evaluate new ServiceNow releases features products and capabilities recommending adoption based on business value architectural fit and risk.

• Provide architectural leadership for platform upgrades and modernization increasing adoption of strategic and native capabilities while reducing legacy customization.

• Stay current with ServiceNow innovation and industry trends contributing to the platform technology roadmap and its ongoing evolution.

Architecture Governance & Engineering Standards

• Define and enforce architecture principles technical standards design patterns and engineering guardrails through architecture and design reviews.

• Champion configuration-first and out-of-the-box approaches reducing unnecessary customization technical debt complexity and architectural risk.

• Promote consistent engineering practices and provide architectural guidance to internal teams and implementation partners.

Solution & Integration Architecture

• Design ServiceNow solutions for complex business requirements while maintaining platform integrity scalability security performance and maintainability.

• Define architecture for enterprise integrations APIs MID Servers data flows and automation establishing reusable patterns that improve consistency and accelerate delivery.

Security Risk & Compliance

• Partner with Information Security Risk Privacy and Compliance teams to embed security privacy resiliency auditability and regulatory requirements into platform architecture.

• Assess security and architectural implications of new applications integrations plugins and capabilities ensuring alignment with enterprise technology and security standards.

Reliability Scalability & Performance

• Ensure platform architecture supports enterprise requirements for availability reliability scalability performance and recoverability.

• Provide architectural direction for complex platform integration and performance challenges.

• Partner with engineering and operations teams to continuously improve platform health resilience and maintainability.

Technical Leadership & Collaboration

• Serve as a trusted technical advisor working closely with the Lead ServiceNow Platform Architect and Platform Engineering Leads to maintain a cohesive enterprise-wide architectural direction.

• Collaborate across Enterprise Architecture Information Security Infrastructure Product Management Engineering and business teams.

• Guide technical teams and clearly communicate architecture decisions options risks and trade-offs to technical and non-technical stakeholders.

Required Qualifications

• Bachelors degree in Computer Science Engineering Information Technology Business or a related field.

• 15 years of IT experience including significant ServiceNow architecture engineering or solution design experience.

• 5 years as a ServiceNow Architect in a large enterprise environment.

• Strong knowledge of ServiceNow architecture configuration application development integrations data and security.

• Experience with REST/SOAP APIs MID Servers and enterprise integrations.

• Experience establishing architecture standards design patterns governance and engineering guardrails.

• Strong understanding of ITSM/ITIL security privacy risk and enterprise technology practices.

• Ability to translate complex business needs into pragmatic scalable technical solutions.

• Strong communication and influencing skills across technology and business stakeholders.

Preferred Qualifications

• Experience in financial services or another highly regulated industry.

• Experience across ServiceNow products such as ITSM ITOM ITAM IRM SecOps HRSD and DevOps.

• Experience with enterprise-scale ServiceNow modernization or transformation.

• ServiceNow CSA certification; CIS CAD or CTA certifications preferred.

Working with Us

As a Northern Trust partner you will be part of a flexible and collaborative work culture which has a strong history of financial strength and stability. Movement within the organization is encouraged senior leaders are accessible and you can take pride in working for a company committed to an inclusive workplace and assisting the communities we serve.

Philanthropy is deeply rooted in Northern Trusts history and is an essential element of our culture. Employees around the world give their time and talent to work for the greater good of their communities.

Reasonable Accommodation

Northern Trust is committed to working with and providing adjustments to individuals with health conditions and disabilities. If you need a reasonable accommodation for any part of the employment process please email our HR Service Center at or alternatively you can discuss your individual requirements with the recruiter you are working with.

About Our Pune Office

The Northern Trust Pune office established in 2016 is now home to over 3000 employees. The office handles various functions including Operations for Asset Servicing and Wealth Management as well as delivering critical technology solutions that support business operations across the globe.

Our Pune team takes our commitment to service to 2024 they volunteered more than 10000 hours into the communities where they live and work. Learn more.