Principal AI Solutions Architect

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Principal AI Solutions Architect

ABOUT THE ROLE

Five9 is a leading provider of cloud contact center software bringing the power of Five9 AI and automation to organizations worldwide. The Enterprise-AI Team drives Five9s internal adoption of AI turning emerging capability into real business outcomes across the company.

The Principal AI Solutions Architect is the most senior technical voice on the team and the design authority for Five9s internal AI work the person who turns an approved solution concept into a buildable technical architecture. You partner with the business-facing solutions lead who owns what a solution must achieve and why; you own how it is built the reference architecture data and integration design model / agent / platform selection security and governance fit and the technical standards the engineering team builds to. The role demands someone who stays current at all times on the fast-moving AI platform model agent and tooling landscape and on emerging architecture patterns so every design reflects the best available approach and is sound secure and feasible before the build begins.

HOW YOU CONTRIBUTE

• Technical solution design Translate an approved solution concept into an end-to-end technical architecture components data flows integration and API surface model / agent selection and non-functional requirements captured as a clear buildable design.
• Reference architecture & standards Define and maintain the reusable patterns guardrails and technical standards the engineering team builds to; keep them current as capabilities and tooling evolve.
• Platform & build-vs-buy strategy Evaluate models vendors frameworks and cloud-platform options; recommend fit cost and trade-offs with a clear rationale.
• Data & integration design Design how each solution accesses moves and secures company and business data; define the integrations and interfaces the build requires.
• Security governance & responsible-AI fit Design to information-security data-classification and responsible-AI requirements from the start; carry designs through architecture and security review.
• Design handoff & build support Package the technical design to a buildable standard and support the engineering team through implementation as their technical counterpart.
• Continuous currency Maintain always-current command of the AI platform model agent and tooling landscape and emerging architecture patterns so every design reflects the best available approach.
• Technical advisory Advise business partners engineers and leadership on feasibility risk effort and sequencing; pressure-test solution designs for technical soundness before they advance.
• Cross-functional partnership Partner with enterprise architecture information security and platform / DevOps teams so designs move cleanly from concept into governed delivery.

SKILLS COMPETENCIES & QUALIFICATIONS REQUIRED

• Bachelors degree (or equivalent experience) in Computer Science Engineering Information Systems or a related field.
• 12 years in solution / software / enterprise architecture ML / AI engineering or technical solutions / pre-sales engineering including hands-on design of production systems and setting technical direction others build to.
• Demonstrated ability to design end-to-end technical architectures for AI / ML or data-intensive systems (components data flows integrations non-functionals and security).
• Strong command of the modern AI stack LLMs agent frameworks retrieval / RAG orchestration tool integration AI-augmented development with a demonstrated habit of staying continuously current.
• Hands-on experience with cloud platforms (Google Cloud preferred) and modern delivery tooling (Git-based version control CI / CD infrastructure-as-code).
• Ability to produce clear buildable architecture artifacts (reference diagrams data / integration designs architecture decision records) and communicate them to both engineers and executives.
• Working knowledge of security data-classification and responsible-AI requirements in an enterprise setting.

SKILLS COMPETENCIES & QUALIFICATIONS PREFERRED

• Experience in or with contact center / CX technology (Five9 or comparable) or applying AI to CX.
• Familiarity with responsible-AI model-risk and enterprise / solution architecture review practices.
• Experience defining reusable architecture patterns or platform standards for a delivery team.
• Prior work at the business / technology boundary in a central enterprise-AI platform or transformation function.
• Cloud (Google Cloud) or enterprise-architecture certifications.

WHERE THIS ROLE SITS

• Primary focus: technical solution design & architecture Owns how every AI solution is built from approved concept to a buildable technical architecture.
• Works alongside the business solutions lead The business solutions lead owns what a solution must achieve and why; this role owns how it is built.
• Partners with the engineering team Hands the buildable technical design to the engineers and supports implementation as their technical counterpart.

KEY RELATIONSHIPS

No direct reports (provides technical leadership to the engineering team). Key partners: the business-facing solutions lead the engineering team enterprise architecture information security platform / DevOps. You partner most closely with the business solutions lead on solution design you own the technical design they own the business design and with the engineers on delivery.

Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds perspectives and skills. The more inclusive we are the better we are. Five9 is an equal opportunity employer.

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