Principal Advisor Business Operations Process and Compliance Owner

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Team Overview

At TransUnion we strive to build an environment where our associates are in the drivers seat of their professional development while having access to help along the way. We encourage everyone to pursue passions and take ownership of their careers. With the support of colleagues and mentors our associates are given the tools needed to get where they want to go. Regardless of job titles our associates have the opportunity to learn new things and be a leader every day. This is a remote position which may require occasional in-person attendance at work-related events at the discretion of management.

Role Overview And Core Responsibilities

The Global Customer Care & Servicing Support team serves as a strategic partner to Consumer Operations B2B Operations Risk Compliance Legal Technology and Data & Analytics organizations. We are responsible for delivering operational excellence strengthening risk management practices driving regulatory compliance and enabling scalable consumer-centric processes across a complex global operating environment. As the Principal Global Care & Servicing Support you will provide strategic leadership for global operational support functions serving both B2B and B2C processes. You will lead the development of process governance frameworks operational risk management practices regulatory readiness activities and continuous improvement initiatives that enhance performance reduce risk and improve consumer outcomes. This role requires an experienced financial services leader who combines strong operational risk expertise deep process management capabilities and strategic thinking to drive transformation across a highly matrixed organization. You will work closely with Operations Compliance Legal Audit Product Technology and Analytics teams to identify opportunities mitigate risks strengthen controls and deliver measurable business value. Operating in a global environment you will establish best practices create governance standards prioritize operational enhancements and champion automation and process optimization initiatives that support sustainable growth and regulatory compliance. This is a hybrid role operating primarily on GMT hours.

Required Knowledge And Experiences

What Youll Bring

Required Qualifications

• Bachelors degree or equivalent experience.
• 15 years of experience within financial services banking fintech payments consumer lending credit or other highly regulated industries.
• Significant experience leading operational risk regulatory compliance process governance or operational excellence programs.
• Demonstrated success driving large-scale process transformation and continuous improvement initiatives.
• Strong understanding of operational risk frameworks controls governance practices and risk management methodologies.
• Experience partnering with Compliance Legal Audit Technology and Operations functions in a complex matrixed organization.
• Experience evaluating regulatory requirements and translating them into sustainable operational processes and controls.
• Strong analytical problem-solving and decision-making capabilities.
• Exceptional written verbal and executive communication skills.
• Experience working across multiple geographies cultures and time zones.

Preferred Qualifications

• Experience supporting consumer financial services operations.
• Experience with regulatory examinations audits compliance testing or regulatory change management.
• Lean Six Sigma certification or equivalent process improvement expertise.
• Experience leading global operations support or governance functions.
• Knowledge of consumer protection regulations and operational risk management practices.
• Experience designing and implementing KPI/KRI and operational performance frameworks.

TransUnion Overview:

At TransUnion we encourage and are committed to creating a real positive impact and shared sense of purpose within our Workforce for Good which empowers our people to grow innovate and contribute to a better future for our communities and customers. We strive to build an environment where our associates are in the drivers seat of their professional development while having access to help along the way. We recognize that success comes when our associates thrive both professionally and personally; thats why we prioritize work/life flexibility and offer resources for our teams across the globe to collaborate and drive excellence.

Be a part of our Workforce for Good youll work with great people pioneering products and cutting-edge technology.

TransUnion Job Title

Principal Business Operations