Prin Spclst, NOC Inf Wrkplc Svc

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At RTX the worlds largest aerospace and defense company 185000 great minds are united by purpose and inspired to make a difference solving the worlds most complex problems. With our three market leading businesses world-class operations and investments in research and development we offer capabilities and opportunity no one else can. Together we push the boundaries of known science and find new ways to connect and protect our world. Join us and help shape the future of aerospace and defense.

Summary
The NOC Specialist is a seasoned professional responsible for managing complex network monitoring and incident response activities. This role may lead small projects or operational processes provide coaching to junior team members and implement improvements to enhance NOC performance. The specialist operates with autonomy leveraging advanced expertise to resolve complex multidomain issues and influence operational standards.

Key Responsibilities

Lead the monitoring analysis and resolution of advanced or crosssystem network issues.
Manage and improve operational processes and small projects within the NOC.
Collaborate closely with network engineering security service desk and operations teams.
Maintain uptodate knowledge of network technologies tools and standard operating procedures.
Follow established escalation paths and adhere to service-level agreements (SLAs).
Support 24/7 operations potentially including nights weekends holidays and on-call rotations.
Develop enhancements to tools processes or procedures to improve service performance.
Communicate with internal stakeholders and external partners (vendors customers) as required.
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Qualifications
University degree and 5 years relevant experience or advanced degree with 3 years experience.
Advanced technical knowledge of network infrastructure routing/switching security tools and monitoring systems.
Strong analytical skills across multiple specialties or technologies.
Experience leading small projects or initiatives.
Professional certifications such as CCNA CCNP or equivalent are strongly preferred.

Please ensure the role type defined below is appropriate for your needs before applying to this role. This position is classified as:

Onsite: Employees who are working in Onsite roles will work primarily onsite. This includes all production and maintenance employees as they are essential to the development of our products.

Hybrid: Employees who are working in Hybrid roles will work regularly both onsite and offsite. Ratio of time working onsite will be determined in partnership with your leader.

Remote: Employees who are working in Remote roles will work primarily offsite (from home). If you live within a reasonable commute of an RTX site with other colleagues you interact with your manager will discuss whether there is a degree of onsite presence associated with this role.

Candidates will learn more about role type and current site status throughout the recruiting process. For onsite and hybrid roles commuting to and from the assigned site is the employees personal responsibility.

Requires advanced knowledge of work area typically obtained through advanced education combined with experience. May have practical knowledge of project
management. Practical to substantial knowledge of RTX projects programs or systems with the ability to make enhancements and leverage in daily work.

Typically requires: A University Degree or equivalent experience and minimum 5 years prior relevant experience or An Advanced Degree in a related field and minimum 3 years experience

Engineering/Other Technical Positions: Typically requires a degree in ScienceTechnology Engineering or Mathematics (STEM) and a minimum of 5 years of prior relevant experience unless prohibited by local laws/regulations.

RTX adheres to the principles of equal employment. All qualified applications will be given careful consideration without regard to ethnicity color religion gender sexual orientation or identity national origin age disability protected veteran status or any other characteristic protected by law.

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