POS Application Engineer

We are seeking experienced POS Application Engineers to support the deployment and post-development lifecycle of Point of Sale (POS) and Billing applications. The selected candidates will work closely with the Head Office Development Team to ensure successful implementation testing rollout user adoption and ongoing application support across client role is ideal for professionals with hands-on experience in POS or billing applications who possess strong troubleshooting skills and a customer-focused approach.

Requirements

Key Responsibilities

• Perform functional testing of POS/Billing applications before deployment.
  
• Support User Acceptance Testing (UAT) by coordinating with business users and documenting observations.
  
• Deploy and implement POS applications across client locations.
  
• Execute application roll-outs while ensuring minimal disruption to business operations.
  
• Provide post-implementation support to end users and client stakeholders.
  
• Troubleshoot application-related issues and ensure timely resolution.
  
• Analyse reported defects identify causes and coordinate with the Head Office Development Team for bug fixes and enhancements.
  
• Validate fixes received from the development team before production deployment.
  
• Assist users with application configuration navigation and functional queries.
  
• Prepare and maintain implementation documents user guides release notes and support documentation.
  
• Coordinate with cross-functional teams to ensure smooth project execution.
  
• Support application upgrades patches and version releases.
  
• Ensure adherence to defined SLAs and project timelines.
  
• Provide periodic status updates and maintain incident and change records.
  

Technical Skills

• Experience supporting POS or Billing Applications (any POS platform).
  
• Strong understanding of application deployment and implementation processes.
  
• Hands-on experience in Functional Testing and User Acceptance Testing (UAT).
  
• Experience in application rollout and post-go-live support.
  
• Knowledge of software troubleshooting and incident management.
  
• Basic understanding of SQL for data validation and troubleshooting.
  
• Familiarity with Windows operating systems.
  
• Basic understanding of networking concepts (LAN TCP/IP VPN).
  
• Experience using ticketing tools such as ServiceNow Jira Fresh service or similar is preferred.
  

Functional Skills

• Application Implementation
  
• User Support
  
• Incident Management
  
• Defect Tracking
  
• Root Cause Analysis
  
• Change Management
  
• Documentation
  
• Client Coordination
  

Soft Skills

• Excellent communication and interpersonal skills.
  
• Strong analytical and problem-solving abilities.
  
• Customer-centric approach.
  
• Ability to work independently and collaboratively.
  
• Good time management and organizational skills.
  
• Willingness to travel to client locations when required.
  
• Ability to work beyond regular business hours during deployments or critical project phases.
  

Qualifications

• Bachelors degree in Computer Science Information Technology Electronics or a related discipline.
  
• 25 years of experience in POS or Billing Application Support Implementation or Deployment.
  
• Experience in Retail Hospitality QSR or Enterprise POS environments will be an added advantage.
  

Preferred Experience

• Experience working with any commercial POS platform.
  
• Exposure to software implementation projects.
  
• Experience coordinating with development teams for issue resolution and enhancements.
  
• Knowledge of software release and deployment processes.
  

Benefits

• Health insurance coverage for Father Mother Self Spouse and Kids.
  
• Long-term benefit savings plan with employer matching contributions.
  
• Opportunities for professional development and advancement within the organization.