Portfolio Manager Mortgage

We are looking for a Portfolio Manager to handle the Mortgage Retention Portfolio. The role requires strong customer management portfolio retention capability and experience in mortgage products.
Candidates from the DSA channel will not be considered.

• Manage the existing mortgage customer portfolio with a focus on retention and relationship strengthening.

• Identify early signs of customer attrition and take proactive measures to retain accounts.

• Conduct periodic portfolio reviews track renewal and rollover requirements.

• Ensure timely service delivery query resolution and customer satisfaction.

• Coordinate with internal teams to drive retention strategies and minimize portfolio attrition.

• Build and maintain strong customer relationships to enhance wallet share.

• Ensure adherence to compliance and regulatory guidelines.

• Minimum 2–5 years of experience in Mortgage Portfolio Management / Customer Relationship roles.

• Strong understanding of mortgage products and customer lifecycle management.

• Excellent communication negotiation and portfolio analytics capabilities.

• Ability to handle retention discussions confidently.

• Candidates with DSA channel experience are not eligible.

• Opportunity to manage a focused mortgage retention portfolio.

• Strong organisational support and structured portfolio management systems.

• Excellent work environment with professional growth opportunities.

• Competitive compensation aligned with market standards.

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For faster communication WhatsApp your CV to:

Utprerika Srivastava
Lead HR Manager
Staffiaa Services