PCoE Specialist (L3) – Oracle Database

Job Title

PCoE Specialist (L3) Oracle Database

Role Overview

Provide Level 3 technical expertise governance and escalation support for enterprise platform services. Act as the primary technical authority for complex incidents platform standards service improvements and vendor engagement.

Key Responsibilities

Provide L3 technical expertise and escalation support for complex platform issues.
Lead troubleshooting and root cause analysis for critical incidents.
Govern platform standards configurations and best practices.
Review and approve significant platform changes and releases.
Collaborate with vendors and technology partners for issue resolution.
Support security compliance and platform lifecycle initiatives.
Mentor and provide technical guidance to L2 support engineers.
Contribute to service improvement and platform optimization initiatives.

Shift Requirements

Support coverage aligned to India and Europe business hours. Participate in on-call support rotation for Priority 1 incidents and critical escalations when required.

Required Skills & Qualifications

Strong platform administration governance troubleshooting and operational leadership experience.

Technical Skills

Strong expertise in:
Oracle Database 19c and 21c
Oracle Data Guard
Oracle RAC
Oracle Cloud Infrastructure (OCI) Database Services
Oracle RMAN Backup and Recovery
Database Security TLS and Wallet Management
AWR ASH and ADDM Diagnostic Tools
Database Performance Optimization
Database Capacity Planning
Upgrade Migration and Patching Strategies
Linux for Oracle Database Environments

Hands-on experience with:
Advanced Oracle troubleshooting and RCA
Data Guard switchover and failover operations
OCI database provisioning and management
Database security and compliance
Oracle Support engagement
Database governance and standards

Experience

812 years of relevant enterprise platform administration engineering and support experience.

Certifications

Preferred: ITIL Foundation and relevant Microsoft Oracle OCI SQL or platform-specific certifications.

Soft Skills

Leadership and ownership
Mentoring and coaching
Stakeholder management
Strong analytical and problem-solving skills
Excellent written and verbal communication

Nice-to-Have Skills

Automation and scripting
Hybrid cloud experience
Service improvement initiatives
Vendor management experience

Work Schedule

Monday to Friday India & Europe Business Hours coverage with on-call support for critical incidents as required.

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