PCoE Specialist (L3) – MS SQL

Job Title

PCoE Specialist (L3) MS SQL

Role Overview

Provide Level 3 technical expertise governance and escalation support for enterprise platform services. Act as the primary technical authority for complex incidents platform standards service improvements and vendor engagement.

Key Responsibilities

Provide L3 technical expertise and escalation support for complex platform issues.
Lead troubleshooting and root cause analysis for critical incidents.
Govern platform standards configurations and best practices.
Review and approve significant platform changes and releases.
Collaborate with vendors and technology partners for issue resolution.
Support security compliance and platform lifecycle initiatives.
Mentor and provide technical guidance to L2 support engineers.
Contribute to service improvement and platform optimization initiatives.

Shift Requirements

Support coverage aligned to India and Europe business hours. Participate in on-call support rotation for Priority 1 incidents and critical escalations when required.

Required Skills & Qualifications

Strong platform administration governance troubleshooting and operational leadership experience.

Technical Skills

Strong expertise in:
Microsoft SQL Server 2016/2019/2022
Azure SQL Services
Always On Availability Groups
SQL Server Failover Clustering
High Availability & Disaster Recovery Solutions
T-SQL Development and Optimization
Database Performance Monitoring and Tuning
Backup and Recovery Architecture
SQL Server Capacity Planning
Database Migration and Upgrade Strategies

Hands-on experience with:
Advanced SQL troubleshooting and RCA
Query optimization and execution plan analysis
HA/DR implementation and management
Backup and recovery validation
Database health assessments
Microsoft support case management

Experience

812 years of relevant enterprise platform administration engineering and support experience.

Certifications

Preferred: ITIL Foundation and relevant Microsoft Oracle OCI SQL or platform-specific certifications.

Soft Skills

Leadership and ownership
Mentoring and coaching
Stakeholder management
Strong analytical and problem-solving skills
Excellent written and verbal communication

Nice-to-Have Skills

Automation and scripting
Hybrid cloud experience
Service improvement initiatives
Vendor management experience

Work Schedule

Monday to Friday India & Europe Business Hours coverage with on-call support for critical incidents as required.

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