Pay Run Management Support

The Customer Support Payroll team at Rippling is a dedicated group of professionals committed to ensuring that our customers have a seamless experience with our robust Finance HR and IT platform. Our team provides expert guidance and swift resolutions to any technical challenges or inquiries that our customers have. We pride ourselves on our customer-centric approach offering support to businesses across various time zones and ensuring help is always available when needed.

Our team is composed of individuals with diverse backgrounds and expertise all united by a shared passion for problem-solving and continuous learning. We foster a collaborative and supportive environment where team members are encouraged to share insights and innovate solutions to enhance customer satisfaction. Additionally our team is driven by a commitment to personal and professional growth with ongoing training and development opportunities to ensure we stay adept with the latest features and updates in our platform.

At Rippling we are actively seeking enthusiastic individuals to join our Customer Support Payroll team. We value candidates who are eager to learn and passionate about growing their skills in a dynamic fast-paced environment. We believe that fresh perspectives are crucial for continuous improvement and innovation and we are committed to providing ample opportunities for professional development. If you are motivated quick to adapt and excited about contributing to a team that helps businesses operate more efficiently we encourage you to apply and bring your unique talents to Rippling.

• US Payroll - Troubleshoot and resolve payroll-related issues and guide customers through payroll processing tax filing and compliance questions
• Become the go-to product expert on our Global Payroll and HR capabilities for customers in your designated region.
• Develop and maintain clear accurate content documentation and FAQs to support both customers and internal teams.
• Analyze customer support interactions to identify trends pain points and opportunities to improve the support experience.
• Partner with regional Product Managers to provide insights on support volume customer feedback and critical compliance concerns.
• Serve as a senior resource and point of escalation for Customer Support Specialists on complex region-specific payroll issues.
• Personally own and resolve the most challenging customer cases by leveraging your deep platform and country-specific payroll expertise.

For US Payroll

• 1-4 years of customer support experience in US Payroll domain
• Excellent analytical and problem-solving skills with a proven ability to investigate and resolve complex payroll discrepancies
• Experience working in a payroll provider HR software company or a large in-house payroll function is highly preferred

Common for all:

• Bachelors degree
• Demonstrated experience in problem-solving troubleshooting a SaaS product with attention to detail.
• Time management skills and ability to prioritize
• Excellent communication skills both written and verbal (in English)
• Experience (and open to) working night shifts (6:30 PM IST - 7:00 AM IST (any 9-hour shift))

Rippling is an equal opportunity employer. We are committed to building a diverse and inclusive workforce and do not discriminate based on race religion color national origin ancestry physical disability mental disability medical condition genetic information marital status sex gender gender identity gender expression age sexual orientation veteran or military status or any other legally protected characteristics Rippling is committed to providing reasonable accommodations for candidates with disabilities who need assistance during the hiring process. To request a reasonable accommodation please email .

Rippling highly values having employees working in-office to foster a collaborative work environment and company culture. For office-based employees (employees who live within a defined radius of a Rippling office) Rippling considers working in the office at least three days a week under current policy to be an essential function of the employees role.

This role will receive a competitive salary benefits equity. The salary for US-based employees will be aligned with one of the ranges below based on location; see which tier applies to your location here.

#LI-Hybrid

*Commission is not guaranteed